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Where is the work:

Salesforce Technical Manager

Global Salesforce Practice

Position Overview

We are seeking an experienced Salesforce Technical Manager to lead technical delivery grow team capability and support the continued expansion of the CX Salesforce Practice at ITC Trane Technologies. This role combines people leadership solution development and hands-on technical oversight across Salesforce core platform capabilities.

The ideal candidate brings 12 years of overall experience with strong expertise in Sales Cloud Service Cloud Apex LWC integrations and Salesforce B2B Commerce. This Tech Manager will help scale the practice ensure delivery excellence competency management and drive secure high-quality enterprise solutions aligned with business goals.

Key Responsibilities

• Lead mentor and develop Salesforce developers QAs administrators and analysts.

• Support onboarding coaching performance management and team capability growth.

• Provide technical leadership for the design and delivery of scalable Salesforce solutions across Sales Cloud Service Cloud and B2B Commerce.

• Design and oversee solutions supporting lead-to-opportunity quoting order management and case management processes.

• Guide development of reusable components using Lightning Web Components (LWC).

• Review and optimize Apex development including triggers batch queueable and integration logic.

• Oversee integrations with external systems using REST/SOAP APIs Named Credentials and event-driven patterns.

• Support and enhance Salesforce Order Management (OMS) and its integration with core applications.

• Ensure high standards for code quality security performance governance and Salesforce best practices.

• Conduct code reviews and establish standards for development testing and deployment.

• Partner with project managers architects DevOps managers product owners and business stakeholders to deliver projects on time and with quality.

• Serve as a bridge between technical teams and business stakeholders to align requirements priorities and expectations.

• Help define the technical vision identify improvement opportunities and support long-term Salesforce practice growth.

• Stay current on Salesforce trends releases and innovations to drive continuous improvement.

Required Qualifications

• 8 years of hands-on Salesforce experience

• Strong expertise in:Salesforce Platform: Apex LWC SOQL FlowsSales CloudService CloudSalesforce B2B Commerce

• Proven experience delivering enterprise Salesforce solutions in production environments

• Strong understanding of Salesforce security model data architecture integrations and governor limits

• Experience leading technical teams code reviews and solution delivery

• Strong communication stakeholder management and problem-solving skills

Preferred Qualifications

• Bachelors degree in Engineering and technology steams

• Familiarity with CI/CD Agile DevOps practices and version control

• Exposure to React Vue or headless commerce architectures

• Experience in large-scale Salesforce environments

Leadership Profile

• Strong technical leadership with a collaborative mindset

• Ability to balance strategic planning and hands-on execution

• Skilled in mentoring teams and driving high performance

• Patient adaptable and effective in a growing fast-paced environment

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin pregnancy age marital status disability status as a protected veteran or any legally protected status.