Salesforce Services Technical Analyst

At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day 80000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.

Could you be the full-time Salesforce Services Technical Analyst in Bangalore were looking for

Your future role

Take on a new challenge and apply your technical and analytical expertise in a cutting-edge field. Youll work alongside collaborative innovative and dynamic teammates.

Youll play a key role in shaping the technical design and architecture of our Salesforce Services Solutions ensuring they align with Alstoms core model and business strategy. Day-to-day youll work closely with teams across the business (including ERP Engineering and Digital) support the development and rollout of Salesforce applications and much more.

Youll specifically take care of managing and implementing technical designs as well as supporting the delivery of Salesforce Services Core Model evolutions but also provide technical expertise to operations teams when needed.

Well look to you for:

• Managing and implementing the technical design of Salesforce Service solutions in alignment with business strategies

• Ensuring the Salesforce Services Solutions Technical Core Model is well-documented and consistent

• Presenting analysis and detailed solution documentation to both technical and non-technical audiences

• Leading development packaging and release management activities

• Supporting the rollout of Salesforce applications and ensuring adherence to the Core Model

• Collaborating with internal and external IS&T partners to deliver high-quality projects on time

All about you

We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead weve listed some that we think will help you succeed and grow in this role:

• Graduated with an engineering degree preferably in information technology

• 4 years of experience with Salesforce including Salesforce Lightning Service Cloud and Experience Cloud

• 2 years of experience with Salesforce developer tools such as Apex Test classes Triggers Visualforce JavaScript SOQL/SOSL and Release Migration Tool

• 1 years of experience with Salesforce architecture design and integration technologies (e.g. Platform Events Connected Apps Mobile SDK SSO OAuth SOAP REST and SOA design principles)

• Proficiency in English (both spoken and written)

• Salesforce Platform App Builder certification

• Knowledge of data management ETL concepts enterprise software development and relational database technologies is an added advantage

• Salesforce Service Cloud Consultant certification is a plus

• Strong analytical and problem-solving skills

• Ability to work autonomously in a global and multicultural environment

Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay so you can grow and develop new skills and experiences throughout your career. Youll also:

• Enjoy stability challenges and a long-term career free from boring daily routines

• Work with cutting-edge technologies and solutions like Salesforce

• Collaborate with cross-functional teams and supportive colleagues

• Contribute to innovative projects that shape the future of mobility

• Utilise our flexible and inclusive working environment

• Steer your career in a direction of your choice across functions and countries

• Benefit from our investment in your development through award-winning learning programs

• Progress towards senior roles or technical leadership positions

• Benefit from a fair and dynamic reward package that recognises your performance and potential plus comprehensive and competitive social coverage (life medical pension)

You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!

Important to note

As a global business were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.