RR-Sr Analyst I Infrastructure Services

Job Description:

Maintain accurate and complete software asset records entitlements and contracts

Perform license compliance analysis and resolve over/underlicensing issues

Track software usage and recommend reclamation and optimization actions

Support vendor audits by preparing data evidence and compliance reports

Collaborate with Procurement and Finance to optimize software spend

Configure and maintain SAM tools (e.g. ServiceNow SAM Pro) including normalization reconciliation and reporting

Define and monitor SAM KPIs and dashboards

Ensure alignment with ITAM CMDB and ITSM processes

Document SAM processes controls and audit defense procedures

Skills & Experience

• 8 years of overall experience with 35 years in Software Asset Management (HAM)

• Strong understanding of hardware asset lifecycle management

• Experience with asset management tools (e.g. ServiceNow or similar platforms)

• Advanced Microsoft Excel skills (pivot tables lookups reporting)

• Strong analytical and data reconciliation capabilities

• Familiarity with ITIL processes (Incident Change Problem Management)

• Excellent communication and stakeholder management skills

Preferred Qualifications

Software Asset Management principles

License metrics (user device processor subscription SaaS)

SAM tools (ServiceNow SAM Pro preferred)

Vendor licensing models (Microsoft Adobe Oracle SAP SaaS vendors)

Data analysis and reporting

ITIL / ITAM best practices

Key Success Factors

• Strong ownership and accountability for asset data accuracy

• High attention to detail and governance mindset

• Ability to drive hardware optimization and cost efficiency

• Proactive issue resolution and continuous improvement approach

• Strong collaboration and customer engagement skills

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

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