Require a Head Client Servicing & Growth in Mumbai

TestHiring

Job Location:

Mumbai - India

Monthly Salary: K 10 - 10

Experience Required: 2-5years

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Lead and manage a team of client servicing professionals providing mentorship performance feedback and career development guidance.
Serve as the primary point of contact for key clients building and maintaining strategic trust-based relationships.
Develop and execute comprehensive client account strategies focused on growth retention and profitability.
Oversee end-to-end campaign management ensuring timely delivery budget adherence and creative excellence.
Identify new business opportunities and lead pitch presentations to prospective clients.
Collaborate with creative media and strategy teams to align deliverables with client objectives and market trends.
Monitor client KPIs and ROI delivering regular performance reports and actionable insights.
Drive innovation in client engagement by leveraging digital tools data analytics and emerging media platforms.
Manage client escalations with a solution-oriented approach ensuring swift resolution and client satisfaction.
Contribute to the development of the agencys service offerings and growth roadmap in alignment with market demands.

Requirements

Bachelors degree in Marketing Communications Business or a related field; MBA preferred.
25 years of progressive experience in client servicing within the advertising media or marketing communications industry.
Proven track record of managing high-value client accounts and driving revenue growth.
Strong leadership and team management experience with ability to inspire and develop talent.
Excellent communication negotiation and presentation skills with a client-first mindset.
Deep understanding of digital marketing media planning branding and campaign analytics.
Proficiency in CRM tools project management software and data visualization platforms.
Ability to thrive in a fast-paced deadline-driven environment with strong organizational and multitasking skills.
Experience working with clients in FMCG automotive lifestyle or technology sectors is a plus.
Strong problem-solving abilities and a proactive approach to identifying growth opportunities.

Required Skills:

Experience: 5 years in high-growth consumer startups owning big budgets running experiments at speed and scaling apps to millions

Lead and manage a team of client servicing professionals providing mentorship performance feedback and career development guidance.Serve as the primary point of contact for key clients building and maintaining strategic trust-based relationships.Develop and execute comprehensive client account strat...

Lead and manage a team of client servicing professionals providing mentorship performance feedback and career development guidance.
Serve as the primary point of contact for key clients building and maintaining strategic trust-based relationships.
Develop and execute comprehensive client account strategies focused on growth retention and profitability.
Oversee end-to-end campaign management ensuring timely delivery budget adherence and creative excellence.
Identify new business opportunities and lead pitch presentations to prospective clients.
Collaborate with creative media and strategy teams to align deliverables with client objectives and market trends.
Monitor client KPIs and ROI delivering regular performance reports and actionable insights.
Drive innovation in client engagement by leveraging digital tools data analytics and emerging media platforms.
Manage client escalations with a solution-oriented approach ensuring swift resolution and client satisfaction.
Contribute to the development of the agencys service offerings and growth roadmap in alignment with market demands.

Requirements

Bachelors degree in Marketing Communications Business or a related field; MBA preferred.
25 years of progressive experience in client servicing within the advertising media or marketing communications industry.
Proven track record of managing high-value client accounts and driving revenue growth.
Strong leadership and team management experience with ability to inspire and develop talent.
Excellent communication negotiation and presentation skills with a client-first mindset.
Deep understanding of digital marketing media planning branding and campaign analytics.
Proficiency in CRM tools project management software and data visualization platforms.
Ability to thrive in a fast-paced deadline-driven environment with strong organizational and multitasking skills.
Experience working with clients in FMCG automotive lifestyle or technology sectors is a plus.
Strong problem-solving abilities and a proactive approach to identifying growth opportunities.

Required Skills:

Experience: 5 years in high-growth consumer startups owning big budgets running experiments at speed and scaling apps to millions