Program Manager, Retail Business Service

Retail Business Services (RBS) supports Amazons Retail business growth WW through three core tasks. These are (a) Selection where RBS sources creates and enrich ASINs to drive GMS growth; (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports operational process for WW Retail teams where there is an air gap in the tech stack. The tech team in RBS develops automation that leverages Machine/Deep Learning to scale execution of these high complex tasks that currently require human cognitive skills. Our solutions ensure that information in Amazons catalog is complete correct and comprehensive enough to give Amazon customers a great shopping experience every time. Thats where you can help.

We believe in Work Hard. Have Fun. Make History value by having a focus on sharing learning experiences from the front line with the development teams. So the options for people in the team are vast. If you like mastering a domain and going deep we need you. If you can juggle three tasks and coordinate with multiple people in the heat of an incident we need you. If you love the benefits of process and methodical improvement you will love it here. If you want to keep your head down headphones on and bash out code to support the team we have a spot for you too.

We challenge one another every day and hold ourselves accountable for our work product as well as our customers overall success. We all enjoy the interactions with the customers problem solving digging into complex issues.

We wake up every morning asking ourselves how we can improve the customers experience the quality of our product the quality of our support system or our individual weaknesses. We are not scared of challenges nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best we work harder to find the root cause and a solution.


Work/Life Balance

RBS Tech team puts a high value on work-life harmony. It isnt about how many hours you spend at home or at work; its about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and we encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures and were building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring detailed and constructive code reviews. We have casual coffee chats with Principal & Senior Engineers from RBS tech where you could have technical conversations around your work technical challenges suggestions ideas and proposals and also seek advice and discuss about things outside work like life in general your family hobbies etc. We provide trainings to the employees through online learning platforms such as Oreilly and also encourage them to take up AWS/ML certifications.

Key job responsibilities
Manage complex business and data processes at scale.
Drive end-to-end high impact and high visibility programs that impact WW Retail and hence customer experience on Amazon
Communication and influencing skills with an ability to deal with a fast-paced environment.
Experience in defining developing and using metrics to drive the vision and manage the business.
Analyze data and dive deep into processes to derive insights for enhancing systems
Ability to lead not only at the strategic level but also tactically day-to-day by diving deeply into business and technical domains.
Liaise with tech product ops and other source data engineering teams to ensure timely deliverables for key projects
Ability to work effectively & independently in a fast-paced environment with tight deadlines.
Write compelling business documents and drive outcomes for senior leadership at Amazon


Key job responsibilities
In this role you have the opportunity to:
- Implement data ingestion routines both real time and batch using best practices in data modeling ETL/ELT processes by leveraging AWS technologies and big data tools.
- Design implement and operate large-scale high-volume high-performance data for analysis and data science.
- Gather business and functional requirements and translate these requirements into robust scalable operable solutions with a flexible and adaptable data architecture.
- Help continually improve ongoing reporting and analysis processes automating or simplifying self-service modeling and production support for customers.




- 3 years of program or project management experience
- 3 years of working cross functionally with tech and non-tech teams experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.