Program Manager II, Central Leads Management Team

Through Amazon Marketplace Amazon enables individuals and enterprises across the world to sell their products to millions of customers. International Seller Services mission is to make Selling Partners successful on Amazon by helping them launch grow and adopt the right Amazon programs and services.

The Seller Growth and Recruitment organization builds the mechanisms programs and tools that help sales and account management teams identify prioritize engage and convert high-potential Selling Partners. This includes lead generation lead qualification opportunity management prioritization models assignment automation and performance insights across multiple regions and business programs.

The Leads Management team is within International Seller Fulfillment Experience is global recruitment enablement team. We build scalable tools data-driven mechanisms AI-enabled workflows and CRM-integrated products that improve seller recruitment productivity across international marketplaces. The team partners closely with Sales Account Management Product Data Science & Engineering to improve how leads are discovered prioritized assigned tracked and converted.

We are looking for a Program Manager II who can own complex cross-functional programs in the Leads Management space. This role will help build the next generation of recruitment enablement tools including AI-assisted lead generation seller intent mining automated assignment workflows self-service insights CRM/Vertex integrations and mechanisms that improve lead utilization seller conversion and sales team productivity.

This is a high-impact role for someone who enjoys working at the intersection of business data product operations and technology.

Key job responsibilities
> Own end-to-end delivery of multiple global programs and product initiatives across lead generation lead qualification prioritization assignment automation opportunity management and sales productivity.
> Partner with Sales Account Management Product Data Science Business Intelligence Engineering and Operations teams to define business requirements success metrics implementation plans adoption mechanisms and long-term operating models.
> Build and improve recruitment enablement tools that help sales teams identify the right sellers prioritize the right opportunities and take timely action through scalable workflows.
> Drive AI-enabled and data-driven initiatives and self-service insights for sales users.
>Define and manage program mechanisms including SOPs process design governance WBR/MBR/QBR reviews launch readiness stakeholder communication and post-launch performance tracking.
> Perform deep dives using data to identify gaps in lead quality utilization seller conversion assignment effectiveness sales productivity and program performance.
> Track and improve key business metrics such as Lead Utilization Rate Lead-to-Launch Rate lead quality seller engagement assignment accuracy AM productivity adoption and operational efficiency.
> Work backwards from the needs of sales teams and Selling Partners to simplify workflows reduce manual effort improve decision quality and increase recruitment effectiveness.
> Drive global adoption of new tools and mechanisms by creating clear documentation training materials stakeholder updates and feedback loops.
> Identify opportunities to automate manual processes reduce operational dependency improve data quality and create scalable mechanisms across regions.
> Influence senior stakeholders across regions by translating complex business and technical problems into clear plans trade-offs and recommendations.

About the team
Leads Management team (International Seller Fulfillment Experience) enables the International Sales teams with lead generation and prioritization activities for the entire gamut of Amazon services. Leads management team works to deliver high quality leads to the Seller management/recruiting teams across the globe. The team builds a broader recruitment enablement ecosystem: AI-enabled lead discovery seller intent signals ML-based prioritization automated lead assignment self-service insights opportunity management workflows and CM-integrated sales tools

- Bachelors degree in Business Administration Finance Economics Computer Science Engineering or a related field
- 5 years of program management project management or product management experience
- Experience owning and driving large-scale cross-functional programs
- Experience analyzing data to make business decisions
- Experience developing and implementing systems/tools utilized for CRM variable compensation revenue reporting forecasting Salesforce automation etc.
- Experience defining requirements and using data and metrics to draw business insights
- Experience with data analysis tools such as Excel Pivot Tables macros SQL visualization tools - Tableau Quicksight etc.
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences including senior leadership

- 5 years of retail operations product or program management or business management/consulting with negotiations and delivering results experience
- Experience delivering technology products or services in a high growth environment
- 5 years of working with Data & AI related technologies including but not limited to AI/ML (Artificial Intelligence/Machine Learning) GenAI (Generative AI) Analytics Database and/or Storage experience
- Experience leading cross-functional projects and managing large complicated programs
- Experience in business analysis and functional roles requiring quantitative analytical and organizational skills
- Experience building scalable programs and repeatable scalable processes levering various tools and methods to create scale and efficiency
- Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units

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