Product Support BA

Summary

The Product Support Analyst (Market Data) will sit within Cassinis Product Team serving as the subject matter expert for all market data flows across the platform. The roles purpose is to ensure Cassinis data infrastructure works as intended end-to-end from upstream vendor sourcing through to downstream consumption in Cassinis calculations.

The person in this role will develop deep expertise in the data that powers Cassinis platform understanding every upstream source transformation and downstream dependency. They will use this expertise to own data quality resolve data-related issues and drive improvements in how data is sourced maintained and monitored.

Full Time Chennai central office location.

Working Hours 10:30am 7.30pm

About us

With the launch of our brand-new Chennai India office this is a unique opportunity to join a fast-moving team in a dynamic startup-style environment. Get hands-on experience building from the ground up and help shape Cassinis next chapter.

Step into the future with Cassini Founded in 2014 we are the establishedcore utility providerof analytics and optimization tools built for the derivatives London to New York Sydney to Singapore hedge funds asset managers and clearing brokers worldwide rely on our solutions.

Our award-winning platform empowers clients to reduce margin optimize collateral and enhance their liquidity risk framework delivering real-time front-to-back analytics on the full cost of derivatives trading.

What sets us apart

• Recognised as Best Derivatives Tech Provider and Analytics Leader
• Global impactwith a rapidly expanding footprint
• Analytics provider to the largest asset managers in the world
• Enterprise-grade security(ISO 27001 & SOC-2)
• Seamless integration with OMS EMS and collateral system

At Cassini our client focus drives everything we do. Were a collaborative energetic team transforming how the financial world manages their liquidity risk. And with engagement initiativeslike hackathons and regular engagement events as well as the latest technology tools to work with we give our employees the opportunities to be challenged and grow their skillset daily.

Role

Core Responsibilities:

• Own Cassinis market & reference data function end-to-end:
  • Maintain a thorough understanding of all upstream data sources and vendor feeds.
  • Monitor data quality and proactively identify and resolve gaps anomalies and failures.
  • Ensure downstream data flows function as expected.
• Act as the second-line escalation point for market data related issues from Support & other client facing teams. Distinguish between upstream data failures transformation issues and configuration errors. Resolve issues or clearly communicate root causes and resolution steps to relevant teams.
• Track triage & escalate data-related insights to the appropriate vendor product engineering teams. Identifying recurring data failures coverage gaps or possible enhancements to data pipelines.
• Reduce repeat issues/queries and improve first/secondline resolution rates by contributing to and maintaining datalevel support documentation user guides and internal runbooks.

Tech Stack

We work with an exciting modern stack built for scale reliability and productivity. To be successful in this role youll need solid experience with some of the core tools platforms and technologies we work with:

• Jira Confluence and the agile workflow
• Figma Lucid and other wireframing tools
• Generative AI tools

A basic understanding of our technology stack is also helpful although not essential:

• SQL databases
• AWS infrastructure
• Python
• APIs / SFTP

Required Qualifications Skills & Experience

• Strong quantitative analytical and problem-solving skills.
• Demonstratable technical skills (SQL Python similar).
• Demonstratable experience using (AI) tools to fast-track tasks automate processes and solve problems.
• Exceptional written & verbal communication skills.
• 3 years of experience in a BA/Technical Support role for a software / data firm.

Preferred Qualifications Skills & Experience

Experience with or understanding of:

• Market data reference data and risk data sourcing vendors and data quality management.
• Relational and time-series databases.
• API Interfaces & API Client Software (Bruno/Postman/similar).
• Data vendor platforms (Bloomberg Refinitiv/LSEG ICE or similar).
• Preferred
• Post-trade lifecycle components (clearing settlement risk margin collateral).
• Cleared OTC bilateral and ETD derivative products.

Benefits

We offer a competitive and rewarding compensation package including:

• Competitive CTC salary based on experience and role fit
• Bonus:

• Retention Bonus: One months salary payable upon successful completion of the six-month probation period.
• Annual Discretionary Performance Bonus subject to end of year performance review

• Health & Wellness Insurance
• Life Insurance
• AD&D Insurance
• Meal Benefits

• Learning & Development:Training accreditation and other development opportunities relevant to your role and career growth.

• Enhanced Leave Policy: 18 days Leave plus an extra day of annual leave for each year of service up to 5 additional days.