Principal, Trust and Safety Compliance

Company Introduction

We exist to wow our customers. We know were doing the right thing when we hear our customers say How did I ever live without Coupang Born out of an obsession to make shopping eating and living easier than ever were collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang you will see yourself your colleagues your team and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of whats possible to solve problems and break traditional Coupang now to create an epic experience in this always-on high-tech and hyper-connected world.

Role Overview

The Trust and Safety team at Coupangis responsible forcurbing fraud and abuse and thereby improving customer andsellerstrust on the platform while ensuring that genuine customers/ sellers get the best of Safety team develops policies and standards providesappropriate guidance and helps to implement andmonitorcontrols toidentifyand mitigate risks across the platform. The team partners with business and operations to design products services and controls which reduce fraud and risk vulnerabilities and govern the process by measuring monitoring and reporting fraud risks.

What You Will Do

• Strategy Development: Develop and execute the overall Trust and Safety strategy aligned with the companys compliance vision to mitigate risk address abuse and foster a safe and supportive space for our customers. Stayup-to-datewith industry trends and emerging threats to proactivelyidentifypotential risks.

• Policy Development:Establishand update policies guidelines and standards related to trust and safety to improve overall risk and compliance outcomes. Ensure compliance with relevant laws regulations and industry standards.

• Detection and Prevention: Implement robust systems and protocols to detect and prevent fraudulent activities by sellers/suppliers including counterfeits IPinfringement across the platform. Utilize data-driven insights and analytics to improve detection methods continually.

• Collaboration: Collaborate with product engineering legal and customer support teams to integrate trust and safety measures into the platforms design and functionalities.

• Incident Response and Investigation: Oversee the investigation of reported incidents coordinate with relevant teams and takeappropriate actionsto resolve issues promptly whilemaintainingtransparency with affected parties.

• Compliance and Reporting: Monitor and report on trust and safety metrics compliance and performance indicators. Provide regular updates to the executive team and stakeholders.

• Continuous Improvement: Drive a culture of continuous improvement innovation and excellence within the Trust and Safety team with key focus on automation and systems development for identification of trust and safety issues

BasicQualifications

• Bachelors degree in a relevant field; advanced degree preferred.

• At least 10 years of experience in Trust and Safety Risk Management FraudControlsor related fields.

• Proventrack recordof successfully managing trust and safety operations in a high-volume eCommerce environment.

• Strong knowledge of industry best practices compliance requirements and global regulations related to user safety privacy and fraud prevention.

• Excellent leadership and team management skills

Preferred Qualifications

• Data-driven decision-making skills and the ability to analyze complex data sets toidentifypatterns and trends.

• Exceptional communication and interpersonal skills to effectively collaborate with internal and external stakeholders.

• Demonstrated experience in crisis management and incident response.

• Proactive and adaptable with a strong ability to thrive in a fast-paced and rapidly changing eCommerce environment.

Type of work model

• Hybrid

Details to consider

• Those eligible for employment protection (recipients of veterans benefits the disabled etc.) may receive preferential treatment for employment in accordance with applicable laws.
  

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