PEPS Operations Specialist APAC

Primary Function of Position

Reporting to the Manager PEPS Operations APAC the PEPS Operations Specialist APAC drives the efficiency of daily operations by streamlining processes maintaining quality and identifying improvements that enhance operational performance for Customer Training and Genesis. Key responsibilities include evaluating business procedures monitoring metrics coordinating logistics and contributing to special projects.

Essential Job Duties

• Aligns with PEPS regional leadership on key business priorities and partners with cross functional teams to drive continuous improvement initiatives that support operational excellence.
• Manages the logistics and coordination of regional eventsincluding peertopeer summits society events congresses and rotational or academic programsin partnership with the program management and marketing teams.
• Collaborates with key stakeholders to ensure successful implementation of new technologies procedures and product launches and manages the communication and coordination required to keep all parties aligned.
• Organizes executes and monitors assigned projects coordinating cross functional activities and deliverables to ensure timely progress.
• Manages maintains and communicates the status of yearly and quarterly goals in collaboration with key stakeholders and business partners.
• Manages and maintains key operations records including but not limited to certificates waivers evaluations surveys Smartsheet and credentials as well as conduct audits to assess quality and ensure compliance.
• Gathers and communicates the data and information needed to ensure training models are accurately planned managed and distributed.
• Coordinates with Logistics Regulatory and other key business partners to support importation activities.
• Supports the document management workflow including submitting and routing documents for approval through the document control systems as well as coordinating activities related to updates and revisions.
• Manages certificate requests and responds to inquiries related to equivalency certificates.
• Maintains and updates the inventory catalog including systems instruments and accessories learning products and training center contracts.
• Supports creation and formatting of PowerPoint materials including meeting decks project updates operational summaries and stakeholder review documents.
• Supports process documentation including SOP/WI updates agenda revision/updates workflow mapping version control and document routing.

Required Skills and Experience

• 3-5 years experience in operations including basic data management and reporting skills including consolidating information from multiple stakeholders.
• Proficiency in Microsoft Office applications particularly PowerPoint Excel and Outlook. Experience using project management and collaboration tools such as Smartsheet Box or similar platforms.
• Ability to coordinate across different countries cultures and time zones within a regional organization.
• Understanding of regional regulatory and compliance requirements. 
• Detail-oriented organized and takes initiative problem-solving mindset. 
• Strong process orientation: must ensure all stakeholders understand processes and responsibilities related to each event program and meeting.
• Demonstrated ability to work effectively across the organization. Strong follow-through and ability to track deliverables to completion with minimal supervision.
• Ability to present information in a clear and concise manner. 
• Excellent organization time management prioritization and problem-solving skills.
• Excellent written and verbal communication skills. 
• Must be flexible self-directed and self-motivated.

#LI-Hybrid

Qualifications :

Required Education and Training

• Bachelors degree in business administration finance engineering or related field.

Preferred Skills and Experience

• Experience in Medical Device; professional education or logistics.
• Project management experience.
• Experience with lean processes and/or certification in a process improvement framework.
• Knowledge of sales training or marketing software tools (Salesforce Tableau Agile SAP).

Additional Information :

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)) some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the governments licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan (TCP) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employeesstart date which may or may not be flexible and within a timeframe that does not unreasonably impede the hiring need. If applicable candidates will be notified and instructed on any requirements for these purposes. 

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidates experience knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidates qualifications consistent with applicable law.

Remote Work :

No

Employment Type :

Full-time