Onboarding Delivery Lead

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Job Description:

The Opportunity:

Manage operation of the Onboarding Service line in BGL Center for SEA MEA NEA & NAM. Accountable for delivering high quality timely customer service to the supported clients and against agreed targets in the respective service areas (Onboarding & New joiner experience). Drive the people management strategy and ensure controls and compliance to manage any operational financial and reputational risks. Drive cost optimization efficiencies Quality & Business expansion.

Your Responsibilities:

• Accountable for all deliverables supported by BGL Center Employee life cycle management team.

• Ensure data accuracy compliance and audit readiness through structured governance and periodic reviews. Manage audit requirements risk identification and mitigation plans for HR processes.

• Structure implement stabilize all the current transformation initiatives at HR operations onboarding level.

• Ensure compliance with organizational policies and regulatory standards.

• Stay current with industry trends and HR technology advancements.

• Lead projects related to system upgrades automation and digital transformation. Continuously enhance service delivery through innovation and best practices.

• Deliver tasks through direct reports with a span of 20-25 team members (including Team leads & Deputy Team leads) and ensure adherence to timeline quality and KPIs

• Ownership of span career path succession planning and performance management - Focuses on enhancing technical & personal effectiveness through training education and coaching

• Ensure job rotation of colleagues to facilitate learning

• Manage and own stakeholder relationships and acts as point of escalation for projects

• Identify and promote job exchange opportunities outside of Service Line

• Business Development showcase center capabilities across organization source new opportunities for center utilization

• Drive operational efficiencies through quality technology automation and standardization initiatives

• Responsible for efficient resource allocation capacity and budget utilization to ensure profitable delivery

• Work closely with center Lead to track critical financial and operational metrics with a view to meet unit objectives and drive operational excellence.

• Leverage best practices followed in other CSS groups and service lines across the globe and introduce the same for the team.

• Risk Analysis and mitigation Understanding of high impact risks develop mitigation plans and governance

• Succession planning for critical roles

• Training needs assessment for wider team

• Collaborate with support functions to drive initiatives

Your Background:

• Bachelors / Post Graduate degree and/or equivalent with 12- 15 years of work

• Hands on experience on the HR Operations onboarding New joiners experience Employee Life Cycle Management project management and closely worked with management to drive initiatives and management activities across.

• Excellent interpersonal communication skills

• Proven multi stakeholder management experience

• Strong Project Management experience

• Adaptability to a changing and high growth environment

• Acumen to increase delivery depth and quality.

• Client management/ relationship management

• Ability to understand end consulting solution

• Data Analysis - Engagement Content

• Coaching/ Mentoring Expertise

• Team Management Skills

• Proficiency with MS Office MS Excel Advanced MS Word PowerPoint & Workday

• Leverage technology to bring efficiencies and improve quality

• Contribute to improving technology solutions and its application

• Identify new technology & tool requirements and acquire/ develop process knowledge

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