Ocean Customer Experience Specialist

Welcome to an exciting world of One Team Customer Service where you will join an ambitious and expanding team of Customer Service Professionals of OTCX an extended arm of our colleagues across the globe in the front office. This team together with the front office colleagues & Customer Service team focuses on delivering Best in Class Service & Experience to our global clientele. This team has an array of responsibility from understanding customer needs to exceeding customer expectations. The ultimate objective of this team is to ensure that we completely satisfy customer needs profitably & create value for us as well as our customers.

Key responsibilities

Key Responsibilities:
Assist customers with their issues keeping close communication with our co-workers locally in order to ensure prompt exception handling.
Own the issue with low tolerance to delays.
Read and reply to correspondence on both internal & Customers emails within SLAs as defined for the specific communication channel.
System Workflow attendance and reply within timeframe
Work along with the team to Achieve Standard CS KPI in line with the GSC flagship projects.
Take on additional responsibilities such as reports / analysis basis Area requirement
Take on ADHOC responsibilities basis instructions from Line Manager

Dimensions:

• Customer Focus & Ownership
• Stakeholder management

We are looking for

Skills and Job Knowledge
Graduate with 2 5 yrs of Customer Service Experience
Empathy and rapport building
Inquisitive & keen to learn
Sense of urgency in customer issue resolution
Professional standard in grammar and though articulation.
Ability to understand end to end processes.

Technical Skills
Must have computer experience: Excel Word and Power Point
Good typing speed
Excellent Communication skills.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .