MS Dynamics CRM Tech Lead (Sales, Customer Service, MarketingCustomer Insights)

• Own end-to-end technical solution design across Dynamics 365 apps and Dataverse ensuring scalable architecture maintainability and alignment with business outcomes.
• Lead technical discovery design workshops and solution walkthroughs with client stakeholders; provide options trade-offs and recommendations.
• Configure and extend Dynamics 365 (Sales Customer Service Marketing/Customer Insights) including security model/governance entities forms views business rules and automation.
• Build and review customisations using appropriate extensibility patterns (plug-ins workflows/Power Automate client scripting PCF where relevant) with strong engineering discipline.
• Design and deliver integrations with external systems using APIs and integration services (e.g. Azure integration patterns middleware event/webhook style integrations).
• Lead data migration activities (mapping cleansing approach load strategy reconciliation) and manage deployment across environments.
• Establish development standards code reviews CI/CD and release governance; ensure proper logging/monitoring for integrations and custom components.
• Partner with QA/UAT to drive test strategy and defect triage through go-live and hypercare.
• Provide L2/L3 production support incident/problem management root-cause analysis and continuous improvement/enhancements roadmap post go-live.

Qualifications :

Required Experience & Skills

• 510 years in Microsoft Dynamics CRM / Dynamics 365 CE with demonstrable hands-on configuration and development experience.
• Strong knowledge of Dataverse concepts: security roles business units data modelling solution management and environment strategy.
• Experience delivering at least one end-to-end implementation across Sales and Customer Service; exposure to Marketing/Customer Insights strongly preferred.
• Integration experience using APIs Power Platform and/or middleware tools; familiarity with Azure services for integration patterns is a plus.
• Experience with data migration upgrades and environment management.
• Strong client-facing skills: ability to communicate designs clearly run technical discussions and advise stakeholders confidently.

Preferred / Nice to Have: 

• Healthcare / Life Sciences project experience (preferred not mandatory).
• Microsoft certifications (e.g. Dynamics 365 Power Platform).
• Familiarity with reporting/analytics tools (e.g. Power BI).

Behavioural Competencies

• Consultative problem-solver; balances out-of-the-box configuration with targeted custom development.
• Ownership mindset strong documentation habits and ability to mentor developers/consultants.
• Comfortable working in agile delivery with clear accountability for quality timelines and outcomes.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Full-time