Manager, Software Engineering (Fullstack Team)

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint were looking for passionate people to join our mission. If youre ready to help the worlds best companies optimize their digital applications we invite you to explore a career with us!

Your opportunity

At New Relic we provide our customers real-time insights so they can innovate faster. Our software delivers insightful observability tools across different technologies and distributed systems enabling software engineering teams to quickly identify understand and tackle issues analyze performance and get the most of their software and infrastructure.

Service Levels is one of New Relics most commercially critical products it powers SLO compliance and reliability measurement for thousands of customers. Were looking for an experienced Engineering Manager to lead a senior high-performing team building the next generation of service level management at scale. Youll lead a team that includes lead-level engineers with deep domain expertise and your value will come from enabling their best work not directing it. Youll own delivery quality and team health while partnering closely with product and design to ship features that directly impact New Relics commercial momentum.

What youll do

• Lead a full-stack engineering team of 6-8 across backend (Java/Spring Boot) and frontend (React/TypeScript)
• Own end-to-end delivery sprint planning execution quality and release
• Set clear expectations manage performance equitably and develop engineers at every level
• Partner with Product Manager and XD to translate requirements into technically sound deliverable plans
• Drive architectural discussions and hold the team to engineering excellence standards
• Identify and remove blockers proactively; surface risks before they become incidents
• Build a culture of accountability transparency and continuous improvement
• Contribute to hiring own interview loops assess technical and leadership fit
• Mentor and grow engineers toward their next level; build a visible talent pipeline
• Operate in an agile DevOps environment your team owns what they ship

This role requires

• 10 years engineering experience with 2 years managing engineering teams
• Demonstrated experience managing senior individual contributors (P4/Staff level) coaching giving feedback holding the bar
• Strong technical foundation in backend systems Java/Spring Boot or equivalent; ability to engage credibly in architecture discussions
• Proven track record of delivering complex projects on time with high quality
• Experience with performance management setting expectations coaching through gaps documenting and escalating when needed
• Ability to balance technical debt feature delivery and team health tradeoffs
• Strong communication skills direct transparent effective with engineers and stakeholders alike
• Familiarity with modern engineering practices: CI/CD observability microservices

Bonus points if you have

• Experience with React/TypeScript or full-stack teams
• Familiarity with Kafka GraphQL or distributed data systems
• Exposure to AI-assisted development practices (spec-driven dev Claude Code Copilot)
• Experience managing teams through significant transitions (new product area rapid scaling)
• Background in observability SRE or reliability engineering domains

Why Join Us:

• Be part of a forward-thinking team working with cutting-edge technologies in a collaborative environment.
• Access to opportunities for professional growth and development including mentorship learning resources and a culture that encourages continuous improvement.
• We believe in maintaining a healthy work-life balance with flexible work hours and remote work opportunities.

Fostering a diverse welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best most authentic selves to work every day. We celebrate our talented Relics different backgrounds and abilities and recognize the different paths they took to reach us including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. Were looking for people who feel connected to our mission and values not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process please reach out to .

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success including fully office-based fully remote or hybrid.

Our hiring process

In compliance with applicable law all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including but not limited to theSan Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant we will provide more information later in the application process.

Candidates are evaluated based on qualifications regardless of race religion ethnicity national origin sex sexual orientation gender expression or identity age disability neurodiversity veteran or marital status political viewpoint or other legally protected characteristics.

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Manager