Mainframe Operator- Sr. Support Analyst Lead

Position Description:

Company Profile:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .

Job Title: Mainframe Operator- Sr. Support Analyst / Lead
Position: Mainframe Operator- Sr. Support Analyst / Lead

Experience: 5 - 7 Years

Category: IT Infrastructure

Main location: Chennai

Position ID: - J0526-1820

Responsibilities
Alert management (based on AINOI):
Take into account the alerts
Arbitrate alerts by human correlation / acknowledgment and/or Incident creation
Create incident ticket
Incident Management (ServiceNow group platform):
Execute the instruction Intervention resolve and/or assign the Incident to the correct group
Document the ticket
Apply the instructions (CREMA instruction and/or operating mode).
Management of action requests (ServiceNow Group platform):
Fulfill requests on the fly or at a fixed time.
Participate in the realization of requested tasks (through mail or snow).

Contributing Responsibilities

Contribute to improving the quality of service by proposing improvements.
Help build team spirit and integrate into BNP Paribas culture
Contribute to keeping the documentation up to date and expand the knowledge base.

Technical & Behavioral Competencies
Specific Qualifications:
Agile environment
Follows the Customer processes for projects incident and change management.
Being standalone and team worker analytically minded meet commitment ability to work in a dynamic and multi-cultural environment flexible customer-oriented understand risk awareness.
Motivated self-starter process-oriented with high attention to detail
Quick self-starter proactive attitude.
Good communication skills Good analytical and synthesis skills.
Autonomy commitment and perseverance.
Ability to work in a dynamic and multicultural environment.
Flexibility (in peak periods extra efforts may be required).
Open minded and show flexibility in self-learning new technologies/tools.
You are customer-minded and can translate technical issues into non-technical explanations.
You are always conscious about the continuity of services.
You have very good team spirit and share your knowledge and experience with other members of the team. Working in collaboration with team.
Client-oriented analytical initiative oriented and able to work independently.
Be flexible and ready to provide support 24/7 and rotational weekend support.
Able to take additional responsibility.
Able to work from base location Chennai/Mumbai (Whichever is your base location) during hybrid model.

Referential (Required knowledge skills and abilities)
TPX
General knowledge on how to navigate the mainframe ZOS

CONTROL-M
Job/chain relaunch
Mount jobs/chains to plan
Get Sysout (CA-view)
Add or Bypass conditions
Force ok jobs
Find dataset creation history

JCL
Understand the basics of dataset creation in JCL
Find and correct simple errors (missing commas etc.)

SDSF
Cancel jobs
Get Sysout
Determine whether or not a job is looping

TSA AUTOMATISATION
Find Task votes
Change Task status

MAINFRAME CONSOLE
Stop jobs / Cancel jobs / Force jobs
Shutdown LPARs
Give replies to jobs/shouts

HMC
Deactivate/Activate LPARs
Load LPARs

AS400
Start Close of Business process
Restart jobs
Find job output
Find open reply

TICKETTING

Be familiar with ServiceNow
Know how to reassign & close incidents
Know how to find and resolve tasks.

Education Level: Bachelors degree or equivalent
Location: India- Chennai


Life at CGI:
It is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team one of the largest IT and business consulting services firms in the world.

Skills:

• Communication
• Unix
• Infrastructure
• Mainframe
• Shell Script

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.