Lead Workplace Management (Travel & Transport Operations)

We are seeking an experienced Lead- Travel & Transport  to lead end-to-end corporate travel and support our employee transportation this role you will oversee our travel program supporting travelers across the globe manage external vendor performance drive technology implementations and ensure seamless daily commute service delivery for employees across offices in Chennai Hyderabad and Bangalore.

Key Responsibilities

1. Corporate Travel

• End-to-End Travel Program: Oversee business travel accommodations hotel bookings and corporate rates.

• Platform Administration: Oversee daily operations of travel platforms (e.g. Navan) including platform configuration adoption user support feature rollouts and issue resolution.

• Supplier & TMC Oversight: Manage relationships with Navan corporate hotel partners and service providers. Lead performance reviews rate negotiations and escalations.

• Visa & Immigration: Coordinate visa support and immigration assistance with external partners (e.g. CIBT) ensuring policy compliance and timely employee guidance.

2. Employee Transportation & Fleet Operations

• Transport Operations: Manage daily employee transit services (cabs/shuttles) including route optimization roster utilization driver safety and service quality.

• Business Transport : Manage transit services for oversea employees client meetings.

• Transport Technology: Lead implementation testing configuration user onboarding and operational management of Transport Management Systems (e.g. SafeTrax / Route Matic / MoveInSync).

• Vendor & Contract Management: Oversee vendor onboarding contract compliance PR/PO generation invoice verification and payment escalations.

3. Operational Excellence Data & Stakeholder Alignment

• Cross-Functional Collaboration: Partner with HR HRBPs Finance Procurement IT and Security to resolve operational requirements and policy alignment.

• Analytics & MIS: Track KPIs (costs utilization no-show rates SLA compliance) and present monthly operational reporting to leadership.

• Change Management & Support: Drive internal employee communications system training and ticket resolution processes to maintain high employee satisfaction.

Qualifications :

• 6 to 8 years of hands-on experience managing corporate travel employee transportation and workplace logistics in fast-paced corporate environments.

• Proven track record in managing large-scale employee transport networks shuttle routing and vendor fleets.

• Strong proficiency with modern travel management platforms like Navan (or similar platforms such as Concur Spotnana).

• Direct experience implementing or managing Transport Management Systems like SafeTrax (or similar tools like MoveInSync Routematic).

• Advanced working knowledge of MS Excel / Google Sheets for MIS reporting pivot analysis and operational dashboards.

• Strong background in vendor onboarding contract management PR/PO workflows and invoice processing.

• Solid experience conducting supplier reviews rate negotiations and SLA monitoring for TMCs and transport providers.

• Excellent written and verbal communication skills for stakeholder alignment and change management in English and Tamil.

• Strong issue-resolution skills with the ability to manage real-time escalations calmly and systematically.

• Collaborative mindset to work across cross-functional teams including HR Finance Procurement IT and Security.

Additional Information :

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time