HR OPS SHARED SERVICES MANAGER (USNight Shift)

Job Description

• Lead Shared Services (US UK Europe) Qualifications and Experience
• Bachelors degree in Business Administration Finance Accounting or a related field.
• 10 years of experience in shared services operations or a similar role.
• Proven track record of leading and managing large cross-functional teams.
• Strong analytical and problem-solving skills. Excellent communication and interpersonal skills.
• Experience in implementing process improvement initiatives and leveraging technology to drive efficiency.
• Deep understanding of financial management and budgeting principles. Ability to work under pressure and meet tight deadlines.
• Preferred Qualifications - MBA or advanced degree in a relevant field.
• Experience in a multinational or global organization.
• Certification in Lean Six Sigma or a similar process improvement methodology.

Strategic Leadership

• Develop and execute a strategic vision for Shared Services operations in the US UK and Europe aligned with the companys objectives.
• Identify opportunities for operational excellence cost reduction.
• Implement innovative solutions to drive business performance and enhance customer satisfaction.

Operational Excellence

• Oversee the day-to-day operations of Shared Services ensuring efficient and effective delivery of services.
• Implement best practices and operational frameworks to optimize efficiency quality and cost-effectiveness.
• Monitor and analyze key performance indicators (KPIs) to measure operational performance and drive continuous improvement.

Talent Management

• Lead develop and motivate a high-performing team providing mentorship coaching and professional development opportunities.
• Foster a positive inclusive and collaborative work environment that empowers employees.
• Hire and retain top talent to strengthen the teams capabilities.

Stakeholder Management

• Build strong relationships with key stakeholders including senior leadership business unit heads and global counterparts.
• Collaborate effectively to understand business needs align priorities and deliver exceptional service.
• Proactively identify and address potential issues ensuring smooth operations and stakeholder satisfaction.

Continuous Improvement

• Drive initiatives to streamline processes automate workflows and leverage technology to enhance service delivery.
• Foster a culture of innovation and continuous improvement encouraging team members to propose and implement new ideas.
• Utilize data-driven insights to identify opportunities for optimization and transformation.

Risk Management and Compliance

• Ensure strict adherence to regulatory requirements data security standards and company policies.
• Implement robust risk management processes to mitigate potential risks and ensure compliance.
• Stay updated on industry trends and emerging risks to proactively address challenges.

Financial Management

• Develop and manage the annual budget for Shared Services ensuring efficient allocation of resources and cost control.
• Monitor financial performance identify cost-saving opportunities and drive operational efficiency.

Change Management

• Lead and manage change initiatives effectively communicating clearly and addressing concerns.
• Promote a culture of adaptability and resilience to navigate evolving business needs

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