Executive Operations

Runwal Realty

Job Location:

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Customer Satisfaction interaction & Hygiene:
Understanding factors influencing customer satisfaction & dissatisfaction
To maintain a high standard of hygiene throughout the mall.
Manage the day-to-day and long-term operations of Operations (H/K Guest Service Retailer) in the entire mall.
in-depth and hands on knowledge in customer services Hygiene in terms of H/K Faade Cleaning Pest Control Horticulture Management & Waste Management.
Handle VVIP Guest and their movement in Mall
Identify opportunities for improving customer satisfaction.
Benchmarking RSI and CSI
Ensure the optimum deployment in operations as to achieve highest operational standards.
Interact with customer & give all relevant information to customer about the Mall and retailers and relevant information for resolve the customer queries
Ensure to achieve 100% score in Hygiene and customer service Audit.
Ensure to be updated all the time about Mall its retailers agencies and functional area & be up to date as to give customer service experience.
Conduct inspections of all areas of the mall and provide feedback to frontline staff to achieve best standards of Customer service and Operations.

Customer Satisfaction interaction & Hygiene:Understanding factors influencing customer satisfaction & dissatisfactionTo maintain a high standard of hygiene throughout the mall.Manage the day-to-day and long-term operations of Operations (H/K Guest Service Retailer) in the entire mall.in-depth and ha...