Executive Accountant O2C

Is in charge of managing orders monitoring execution and treating customers requests to meet service commitment and improve customer satisfaction.

Job Description Role and Responsibilities -

Perform cash applications such as payment allocation to AR invoices Resolve Unallocated Cash1st and 2nd Levels Escalate unallocated cash Direct Debit Rejections Partial Payments
Prepare reconcile & send Daily Interface report.
Preparation of Direct Debit send Direct Debit advice to clients process client returns.
Carry out AR/AP Compensations
Carry out Adjustments
Carry out refund to customers
Extend Due dates by creating Debit/Credit note.
Reception & Matching of Payments/Receipts resolution coming from client and counterparts.
Preparing Customer Accounts Reconciliation by comparing Sub ledger & General Ledger
Calculate interest on overdue invoices & send report to credit control.
Generate & sending out Statements of Accounts.

Shift timing - 6 PM to 3 AM (US Shift)

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Manage Order & delivery
Captures records and commits customer orders according to customer needs agreement and defined service level
Proposes product alternatives in case of phase-out or shortage
If relevant optimizes plans and coordinates the delivery with customers and partners

Monitor Execution
Handles customer orders portfolio and monitors execution
Liaise with the relevant partners to ensure on-time deliveries and service commitment
Proactively alerts customer in case of any event delay or failure regarding the service commitment and engages in the search for a solution to the customer
Informs and follows up with customers

Manage Request
Captures customers requests & claims
Analyses and provides issue resolution or appropriate answer
Contacts follows up and closes the loop with customer
Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences.
Shares recurring problems with the relevant internal partner(s) in order to find solutions

Support sales
Seizes opportunity to up-sell and cross-sell in response to Customer orders requests and portfolio management

Apply and improve work methods
Applies standards and procedures (including internal control rules & embargo .).
Contributes to continuous improvement to enhance work methods and customer satisfaction