Director, India Capability Center (ICC)

Are you a builder who can seamlessly bridge strategic vision with hands-on operational execution

Do you excel at navigating ambiguity scaling high-performing technology teams and maximizing the value of strategic vendor partnerships

As the Director India Capability Center (ICC) you will champion CFA Institutes technology operations in Pune. You will lead the operational model talent strategy and vendor governance frameworks that empower our engineering data and quality teams to deliver against enterprise-wide technology priorities.

The Director ICC acts as the senior technology presence in Pune leading multiple managers and platform-aligned teams while driving the operational health and delivery effectiveness of all India-based technology teams. This role executes the ICC strategy in close collaboration with US-based technology leadership ensuring Pune talent is fully integrated into our global product and platform organizations. Balancing strategic ICC leadership with deep operational credibility the Director partners closely with local country leadership on facilities employee experience and regulatory compliance.

• Location: Pune India (CFA Institute India Private Limited)

• Reporting Line: Reports directly to the Director Business Operations CFAIIPL with a matrix reporting line and functional feedback loop to the Senior Director Quality Engineering (US).

• Working Hours: Requires overlap with US business hours (typically 6:30 PM 9:30 PM IST core hours).

• Translate global enterprise strategy into a robust Pune-specific operating model defining governance cadences delivery rhythms and risk frameworks.

• Shape ICC growth plans regarding headcount capability expansion and geographic footprint advising global leadership on execution trade-offs.

• Manage overall operational health proactively monitoring delivery quality capacity planning cross-team dependencies and attrition risks.
  

• Own end-to-end vendor relationships in Pune leading performance governance commercial execution and conflict resolution alongside Procurement and US leaders.

• Conduct regular vendor business reviews to surface performance risks early and implement measurable corrective actions.

• Lead the execution of right-to-hire conversion programs driving optimized conversion timing smooth onboarding logistics and high long-term retention.
  

• Define and execute the local recruitment onboarding and leveling strategies to build a high-performing engineering organization.

• Stay personally engaged in senior hiring talent development and succession planning.

• Foster a collaborative high-accountability culture aligned with core enterprise values.
  

• Coordinate across all platform portfolios with a Pune presence to remove delivery blockers and standardize operational excellence.

• Partner with India Country Leadership on facility operations employee experience statutory requirements and local regulatory/labor compliance.

• Provide clear transparent and proactive dashboards and executive-level updates to US leadership regarding ICC health and strategic risks.
  

• Education: Bachelors degree required; advanced degree in technology or business preferred.

• Experience: 12 years in technology delivery including 5 years leading multi-layer distributed engineering teams.

• ICC Expertise: Direct recent experience operating or building an India Capability Center or a large offshore delivery organization.

• Vendor & Lifecycle Management: Proven track record of managing large-scale vendor performance and successfully executing right-to-hire programs with measurable retention.

• Market Knowledge: Hands-on experience hiring and scaling engineering talent in the Pune (or comparable Tier-1 India) market.

• Global Collaboration: Demonstrated success partnering with US-based leadership and working effectively across cross-cultural matrixed environments.

• Technical Fluency: Strong understanding across software engineering data cloud and quality functions to remain highly credible with platform leaders.
  

• Prior experience standing up a new India Capability Center from greenfield.

• A strong active network within Punes senior technology talent community.

• Familiarity with global financial services or professional membership organizations.
  

• Occasional travel (approximately 510%) to global CFA Institute offices.

We offer a comprehensive benefits package to support our employees including health coverage generous time off competitive retirement plans flexible work options and wellbeing and development programs. You can learn more on our careers site: Working at CFA Institute Comprehensive Benefits

About CFA Institute

CFA Institute is the global leader in investment excellence and ethics. With nearly 200000 charterholders across 160 markets we promote professional growth uphold ethical standards and help advance better financial markets. Join a global organization committed to putting investors first.

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Important Message: Your application must clearly demonstrate how you meet the requirements as CFA Institute cannot make assumptions about your education experience or location. We thank all those who apply.

We are an Equal Opportunity Employer. CFA Institute prohibits both discrimination and harassment with regard to all identifying characteristics: any individual employee group of employees or prospective employee on the basis of race color national origin citizenship or immigration status religion creed or belief age marital or partnership status marital or family status care giver status pregnancy and maternity sexual and other reproductive health decisions physical abilities/qualities disability sexual orientation gender gender identity or expression predisposing genetic characteristic military or veteran status status as a victim or witness of domestic violence or sex offense or stalking unemployment status infectious disease carrier status migrant worker status educational background socio-economic status geographic location and culture or any other basis protected by applicable law. This policy impacts all aspects of employment including but not limited to recruitment hiring compensation training development promotion demotion layoff recall furlough transfer leave of absence and dismissal. This is a global policy that applies to all CFA Institute employees regardless of location.

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