Customer Support Engineer – Semiconductor Automation Equipment

Customer Support Engineer Semiconductor / Automation Equipment

• Location: Ahmedabad India
• Work Mode: Onsite / Field-Based
• Experience: 2 6 Years

We are looking for a Customer Support Engineer to provide technical and field support for semiconductor manufacturing and automation equipment. The role involves troubleshooting machine maintenance installation and customer support activities for semiconductor process equipment. Candidates should have hands-on experience in automation-based manufacturing systems and strong problem-solving capabilities.

• Provide technical and customer support for semiconductor equipment at customer locations
• Perform installation commissioning and startup activities for equipment
• Troubleshoot machine issues and implement corrective actions
• Conduct preventive and breakdown maintenance activities
• Diagnose and resolve mechanical electrical and automation-related issues
• Support machine calibration and performance optimization
• Handle field service activities and customer issue resolution
• Maintain service reports and technical documentation
• Coordinate with engineering and service teams for escalation support
• Support process improvement and machine efficiency initiatives
• Train customers on equipment operation and basic maintenance procedures
• Ensure timely communication and support delivery to customers

• Bachelors Degree / Diploma in Mechanical Mechatronics Instrumentation Electronics or related Engineering disciplines
• 2 6 years of experience in semiconductor equipment support field service or automation systems
• Experience working with manufacturing equipment involving advanced automation preferred

• Wafer Backgrinder
• Wafer Sorter
• Leadframe Tape Lamination Machine
• Semiconductor Assembly Process

• Equipment troubleshooting
• Preventive maintenance
• Corrective maintenance
• Machine installation and commissioning

• Industrial automation systems
• Sensors and actuators
• Machine diagnostics
• Field service engineering
• Experience with semiconductor packaging or assembly environments
• Exposure to PLC-based automation systems
• Knowledge of sensors actuators and motion control systems
• Customer-facing field support experience
• Understanding of semiconductor manufacturing workflows
  
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