Customer Support Back-Office Executive

Job Title: Customer Support Back-Office Executive

Job Location

• Pune/ Bangalore/Delhi ((Office-based role)/)

Salary

• per month (Depending on experience and skills)

Working Hours & Days

• Monday to Friday: 10:00 AM to 6:30 PM
• Saturday: 10:00 AM to 4:00 PM
• Sunday: Weekly Off

Brief Description about Company and Job Summary

• We take privilege in introducing ourselves as a diverse IT services company founded in 1986. We have had an enriching journey of more than three decades and have emerged as one of the most preferred IT infrastructure solution providers for many SMBs as well as blue chip companies pan-India.. We have spread across in India and have offices at Kolkata Pune Bangalore and Delhi and have further collaborations with IT service providers and partnerships with several other key companies to serve our valued customers across the nation.

Key Responsibilities

• Customer Coordination: Receive and answer support requests from corporate clients via email and phone.
• Engineer Schedule: Assign and schedule service calls for our Field Hardware Engineers based on client complaints.
• Rental Asset Tracking: Maintain accurate records of IT assets (laptops servers etc.) out on short-term or long-term rental.
• Documentation: Prepare delivery challans rental agreements and basic quotations for clients.
• Follow-Ups: Payment follow ups and Service closure feedback with clients after a job is done to ensure they are satisfied with our service.
• Data Management: Update internal spreadsheets and databases with asset details and client histories.

Job Requirements & Qualifications

• Experience: Minimum of 1 to 2 years of experience in a back-office support coordination or data entry role.
• Computer Skills: Good hands-on knowledge of Microsoft Excel Word and emails (Outlook/Gmail).
• Communication: Clear verbal and written communication skills in English and Hindi/Ewgional Language to talk to corporate clients.
• Organization Skills: Ability to handle multiple tasks keep accurate records and manage time well.
• Education: Graduate in any stream with relevant experience.

Preferred Skills (Good to Have)

• Basic understanding of IT terminology (knowing what a server workstation or firewall is).
• Basic adaptability to learn and adaptability
• Basic Knowledge on accounting about Delivery Challan Goods Receipt Note Purchase Sale Invoice Payment Receipt and ledger .

Benefits & Perks

• On Completion of Probation period Medical Insurance Coverage for the candidate.
• Provident Fund and Gratuity Coverage from the Employer ..