Microsoft 365 L2 Support

The Microsoft 365 L2 Administrator will be responsible for supporting managing and troubleshooting Microsoft 365 services including Exchange Online mail migration Intune Conditional Access Defender Purview SharePoint OneDrive and Teams.

Key Responsibilities

• Manage Microsoft 365 users groups licenses roles and mailbox permissions.

• Support Exchange Online shared mailboxes distribution groups and mail flow.

• Troubleshoot email delivery issues bounce backs spam quarantine and message trace.

• Configure and support MX SPF DKIM DMARC Autodiscover connectors and transport rules.

• Support mail migration to Microsoft 365 from IMAP Exchange Google Workspace PST and hybrid environments.

• Prepare migration batches monitor migration status resolve migration errors and perform post-migration validation.

• Administer Microsoft Intune for device enrollment compliance policies configuration profiles app protection and device actions.

• Support MDM for Windows Android and iOS/iPadOS devices.

• Configure and troubleshoot Entra ID MFA Conditional Access sign-in logs and user access issues.

• Support Microsoft Defender for Office 365 Endpoint Cloud Apps phishing protection malware protection and quarantine.

• Support Microsoft Purview features such as DLP retention audit logs eDiscovery and sensitivity labels.

• Provide L2 support for SharePoint Online OneDrive and Microsoft Teams.

• Troubleshoot SharePoint permissions OneDrive sync Teams meetings channels guest access and sharing issues.

• Use PowerShell for mailbox user license migration and reporting tasks.

• Handle L2 tickets service requests escalations RCA notes and technical documentation.

• Coordinate with customers internal teams vendors and Microsoft Support when required. Required Skills • Microsoft 365 administration experience.

• Strong knowledge of Exchange Online and mail flow.

• Experience in Microsoft 365 mail migration.

• Working knowledge of Intune MDM Entra ID Conditional Access Defender Purview SharePoint OneDrive and Teams.

• Good understanding of email DNS records such as MX SPF DKIM DMARC and Autodiscover.

• Basic to intermediate PowerShell knowledge.

• Good troubleshooting communication documentation and coordination skills. Microsoft 365 L2 Administrator JD Preferred Skills / Qualifications

• Hybrid Exchange Entra Connect Intune Autopilot Defender for Endpoint DLP and sensitivity label knowledge.

• MSP enterprise support or cloud support experience.

• ITIL process understanding.

• Graduate or diploma in IT / Computer Science.

• Microsoft 365 or Azure certifications will be an added advantage.