Customer Handle

Job Title

Customer Handle

Description

We are seeking a professional Customer Handle to manage customer interactions resolve issues and ensure a positive customer experience across multiple channels. The ideal candidate will combine strong communication skills with empathy and problem-solving ability to maintain high customer satisfaction and support operational goals.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone email live chat and ticketing systems.
• Diagnose and resolve customer issues promptly escalating complex cases to appropriate teams when necessary.
• Maintain accurate records of customer interactions transactions comments and complaints in the CRM.
• Follow up with customers to ensure resolution and satisfaction.
• Collaborate with product operations and technical teams to communicate customer feedback and identify improvement opportunities.
• Manage and prioritize tickets to meet service-level agreements and response time targets.
• Provide training and documentation for customers and internal staff as needed.
• Contribute to quality assurance efforts by reporting trends and suggesting process improvements.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 2 years of experience in customer service customer support or a related role.
• Proven experience using CRM and ticketing systems to track and manage customer interactions.
• Strong written and verbal communication skills with attention to detail.
• Ability to remain calm and professional under pressure and during difficult interactions.
• Flexibility to work varied shifts including evenings or weekends if required.
• Experience in a fast-paced environment with demonstrated multitasking and time-management skills.

Skills

• Customer Service
• Communication
• Active Listening
• Conflict Resolution
• Empathy
• Problem Solving
• Customer Relationship Management (CRM)
• Zendesk
• Ticketing Systems
• Live Chat Support
• Phone Support
• Time Management
• Multitasking
• Data Entry
• Attention to Detail
• Microsoft Office
• Remote Support
• Quality Assurance