Customer Experience Manager- WFM (APAC)

About Payoneer

Founded in 2005 Payoneer is the global financial platform that removes friction from doing business across borders with a mission to connect the worlds underserved businesses to a rising global economy. Were a community with over 2500 colleagues all over the world working to serve customers and partners in over 190 countries and territories.

By taking the complexity out of the financial workflowsincluding everything from global payments and compliance to multi-currency and workforce management to providing working capital and business intelligencewe give businesses the tools they need to work efficiently worldwide and grow with confidence.

About the Skuad Acquisition

Back in August 2024 Payoneer acquired Skuad. Skuads expertise helps businesses in over 160 countries navigate complex challenges such as international payroll remote onboarding and regulatory compliance. This acquisition reinforces Payoneers mission and solidifies Skuads role as a trusted partner for global workforce management (WFM).

This role will be part of our WFM business unit.

Role Summary

Embark on a journey to redefine B2B customer delight! Were on the lookout for passionate individuals as Customer Champions who will orchestrate a symphony of satisfaction turning each client interaction into a masterpiece of excellence. If youre excited about crafting unforgettable experiences lets drive the future of customer enchantment together!

Location Gurugram-India
Work from office
Full time

What youll do -

1. Customer Rhapsody:

• Be the maestro of B2B relationships creating harmonious connections with clients

• Conduct a symphony of onboarding ensuring clients dance into success seamlessly

1. Riff with Resolutions:

• Play a key role in resolving customer challenges turning discord into delightful resolutions

• Strum preventative chords keeping issues at bay and maintaining a sweet serenade of satisfaction

1. Choreograph Growth:

• Partner with the sales team to choreograph growth strategies and pirouette toward client expansion

• Dance through account management ensuring clients waltz through our offerings with grace

1. Feedback Jazz:

• Jazz up our improvement initiatives by collecting and riffing on customer feedback

• Collaborate with the band (cross-functional teams) to compose a symphony of continuous improvement

1. Product Adoption Symphony:

• Lead the orchestra in ensuring seamless product adoption helping clients hit the right notes with our offerings

• Fine-tune strategies to ensure customers groove effortlessly with our product lineup

Who you are

• Hustler Spirit- Non Negotiable!

• A passion for customer satisfaction and excellence

• MBA in Business Marketing or a groove-worthy field

• Strong communication and interpersonal skills

• Problem-solving groove with a customer-centric mindset
• Familiarity with CRM software the notes of customer support tools and the melody of customer satisfaction