Clinic Manager

Position Title
Clinic Manager
Location
Mumbai
Company Overview
The Eye Vet is India’s first specialty veterinary ophthalmology clinic chain providing advanced eye care diagnostics and surgical treatments for animals across multiple cities in India and Dubai. The organization operates state-of-the-art specialty veterinary clinics focused on compassionate care advanced medicine and exceptional client experience.
Alongside ophthalmology services the group is also expertise into specialty veterinary oncology and exotic animal care through:
We are looking for a proactive and operationally strong Clinic Manager to oversee the daily functioning of our veterinary specialty clinics.
Job Summary
The Clinic Manager will be responsible for managing the overall operations administration client experience team coordination facility management and process compliance of the clinic. The role requires strong leadership multitasking ability people management skills and operational discipline to ensure smooth clinic functioning and excellent service standards.
Key Responsibilities
Clinic Operations
Manage the day-to-day operations of the clinic.
Ensure smooth patient flow appointment coordination and client handling.
Monitor clinic opening and closing procedures.
Ensure operational readiness of consultation rooms OT diagnostics pharmacy and reception areas.
Coordinate with doctors technicians front desk staff housekeeping and vendors.
Team Management
Supervise front office housekeeping support staff and coordinators.
Prepare staff duty rosters and shift schedules.
Monitor staff attendance discipline grooming and performance.
Conduct regular team meetings and operational briefings.
Support HR in recruitment coordination and onboarding activities.
Client Experience & Service Quality
Ensure excellent customer service and client satisfaction.
Handle escalations complaints and service recovery professionally.
Monitor feedback and improve patient/client experience.
Maintain a warm compassionate and professional clinic environment.
Inventory & Vendor Management
Monitor stock levels of medicines consumables OT supplies and housekeeping materials.
Coordinate with vendors for maintenance housekeeping pest control biomedical waste etc.
Ensure timely procurement and stock replenishment.
Verify invoices and maintain vendor coordination.
Compliance & Administration
Ensure adherence to SOPs hygiene protocols and safety standards.
Maintain records reports and operational documentation.
Coordinate with management for audits and compliance requirements.
Ensure proper maintenance of clinic infrastructure and equipment.
Financial & Reporting Responsibilities
Monitor billing processes and daily collections.
Maintain operational MIS reports and clinic performance data.
Track expenses and coordinate with accounts for invoice processing.
Support management in achieving operational efficiency and revenue targets.
Required Skills & Competencies
Required Skills & Competencies
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Strong problem-solving and conflict-resolution skills
Good administrative and organizational capabilities
Ability to manage operations in a fast-paced environment
Customer service orientation and empathy towards pet owners
Proficiency in MS Excel Google Sheets and basic reporting
Preferred Qualificatio
Preferred Qualificationsns
Bachelor’s degree in Management Healthcare Administration Hospitality or related field
6–10 years of experience in clinic hospital healthcare hospitality or retail operations management
Experience in veterinary or healthcare industry preferred
Ability to handle multi-location coordination will be an added advantage
Working Conditions
Working Conditions
5-day working week
Flexibility to handle operational emergencies when required
Why Join Us
Why Join Us
Opportunity to work with India’s leading specialty veterinary healthcare brands
Exposure to advanced veterinary specialty care and modern clinical practices
Dynamic and growth-oriented work environment
Career growth opportunities within expanding specialty veterinary networks

Required Skills:

Front office management Hospital management client interaction