Assistant Manager Operations

Some careers open more doors than others.

If youre looking for a career that will unlock new opportunities join HSBC and experience the possibilities. Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further.

Business Descriptor:

We are seeking an experienced professional to join the HIFSL NBFC team. This role is based at theNBFC Head Office in Mumbaiand will play a key part in ensuring high-quality well-controlled operational delivery.

The position focuses onclient onboarding and account opening supporting the departments day-to-day processing and ensuring consistent adherence to agreedturnaround times (TAT)andservice level agreements (SLAs). The role will also provide guidance to the team including helping todefine processes for new products or activities strengthening controls and reducing operational losses.

Role Purpose

The purpose of this role is to ensure that transactions are processedaccurately efficiently and without defects with a strong emphasis on operational discipline risk management and continuous improvement.

Key Accountabilities

• Capacity and demand delivery:Ensure teams deliver outputs in line with agreeddemand statements balancing workload and resources to meet business requirements.
• Daily planning and prioritisation:Plan allocate and prioritise day-to-day processing across teams to ensure timely completion and effective management of exceptions.
• Performance and quality management:Set clear targets across multiple teams to achieve overall goals relating toproduction qualityproductivity andfinancial performance.
• Change implementation:Support and implementchange programmesas directed by the Functional Manager ensuring changes are embedded effectively and do not compromise control standards.
• Operating procedures and governance:Develop and/or implementoperating proceduresin line with theBusiness Services Operating Model ensuring local procedures are documented understood and appropriately governed.
• CDD/KYC remediation leadership (where required):Lead or support remediation activities related toCustomer Due Diligence (CDD)andKnow Your Customer (KYC)checks ensuring issues are resolved within agreed timelines and in line with policy requirements.

Principal Responsibilities Design Development Operational Effectiveness and Controls

Key Responsibilities

• Adhere to HIFSL guidelines:Ensure all tasks and deliverables are completed in full alignment with applicable HIFSL policies standards and operating procedures.
• Maintain high processing accuracy:Execute all assigned activities with a strong focus on quality aiming forerror-free processingand minimising rework exceptions and operational risk.
• Escalate issues promptly:Identify and report anydeviations irregularities or control gapsto the line manager in a timely manner providing clear details to support swift resolution.
• Drive continuous improvement:Take a proactive approach to identifying opportunities to enhanceprocess efficiency performance and control effectiveness and recommend practical improvements that can be implemented within the team.
• Protect the organisation from financial loss:Ensure accurate and timely updates toFranchisee Marginto prevent financial impact arising from incorrect maintenance miscalculations or unauthorised changes.
• Comply with financial crime requirements:Follow all relevantKYC AML and Sanctionsrequirements ensuring compliance obligations are met consistently and any concerns are escalated through the appropriate channels.
• Support wider departmental needs:Undertake any additional responsibilities assigned within the department as required to support business priorities and operational continuity.

Education Qualifications Certifications and Role Requirements:

Qualifications

• Agraduate or postgraduate degree(or equivalent qualification).
• Experience and Knowledge
• Demonstrable experience and/or a strong working understanding of relevant functions such asRisk Management PolicyComplianceBusiness Risk or similar control and governance roles.
• Prior experience working in anNBFCand/or sound knowledge ofLoan Against Securities (LAS)products and related processes.
• 35 yearsrelevant professional experience.
• Technical and Analytical Skills
• Strong hands-on capability inMicrosoft ExcelandPowerPoint along with other standard office productivity tools.
• Working knowledge and practical experience inPower BI including data analysis and reporting (where applicable).

Pro-tip : Familiarity with AI-enabled tools is an advantage.

Managing Day-to-Day Operations

Service Delivery and SLA Management:

• Ensure thetimely and accurate deliveryof day-to-day operational activities consistently meeting agreed turnaround times.
• Adhere to all applicableService Level Agreements (SLAs)and proactively manage exceptions to prevent delays or service disruption.
• Takeprompt and effective actionon queries raised by internal and external customers ensuring responses are clear complete and within expected timelines.

Stakeholder and Customer Management:

• Maintainstrong professional working relationshipswith internal and external customers and stakeholders providing a high-qualityerror-free service experience.
• Communicate in a timely manner to ensure stakeholders remain informed ofprogress performance and outcomesfor assigned activities including any risks dependencies or delays.

Team Coordination and Performance Delivery:

• Coordinate effectively with team members to ensurework is prioritised appropriately responsibilities are clear and timelines are consistently met.
• Demonstrate atarget-driven approachto individual performance tracking outcomes and showing continuous improvement in productivity and quality.
• Driveproductivity improvementsacross activities performed by identifying bottlenecks streamlining steps and promoting efficient ways of working.

People Development and Coaching:

• Train mentor and supportteam members providing guidance that helps them improve performance and progress towards their professional development goals.
• Provideconstructive qualitative feedbackto employees on a regular basis reinforcing good practice and encouragingfaster error-free processing.

Controls Compliance and Operational Risk:

• Maintain robustinternal control standardsand ensure consistent implementation and observance ofGroup Compliance Policyrequirements.
• Maintain a strong awareness ofoperational risk taking appropriate actions to minimise the likelihood of occurrence and to reduce impact where risks are identified.
• Ensure thetimely closure and implementationof internal and external audit actions including remediation of issues raised by auditors and any matters highlighted by external regulators.

Governance and Regulatory Awareness:

• Develop and maintain a sound understanding of relevantRBI/BIM guidelinesand applicable instruction manuals.
• Correctly interpret reporting requirements and ensureaccurate complete and timely reporting in line with regulatory and internal governance expectations.

Ethics and Conduct:

• Uphold the highest standards ofethical behavior and integrity setting a positive example and reinforcing a strong risk and conduct culture within the team.

Role Requirements / Education Qualifications / Certifications / Experience:

• Post Graduate and above
• 3 to 5 years or more of relevant experience including team leadership

HSBC is committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited India