Assistant Front Office Manager Fairmont Agra

• Overall in-charge of operations at all areas of Front Office including Front Desk Guest Relations Pullman Connect Business Centre Airport Services Doormen Concierge and Bell Services and Executive Lounge.
• Train and develop Assistant Managers Managers Executives and Supervisors in the department in technical administrative and managerial abilities keeping an eye on future growth and succession planning.
• Assist Front Office Manager in his duties and lead Front Office Department in his absence.
• Lead by example on aspects of courtesy helpfulness and grooming/overall presentation setting the standard for all team members.
• Assist review and carry out performance appraisals of relevant department associates on time as scheduled (delegated in some areas).
• Develop departmental training activity plans and ensure continuous professional development of all staff members.
• Ensure that the entire department maintains compliance with Policies and Procedures as per the guidelines and hotel standards.
• Assist Front Office Manager with establishing written guidelines and control mechanisms for operational consistency.
• Maintain staffing levels in line with hotel occupancy and productivity ensuring optimal resource allocation.
• Ensure that checklists are followed in all sections of Front Office and conduct regular quality assurance inspections.
• Ensure that check-ins and check-outs are efficient within the required timeframe and as per defined standards whilst ensuring all guests entering the hotel are welcomed appropriately.
• Manage guest feedback and complaints with professionalism ensuring timely resolution and follow-up to enhance guest satisfaction.
• Oversee revenue management initiatives and rate optimisation strategies in coordination with the Front Office Manager.
• Monitor and control departmental budgets identifying cost-saving opportunities whilst maintaining service excellence.
• Liaise with other departments to ensure seamless coordination and delivery of integrated guest services.

Qualifications :

• Bachelors degree in Hotel Management Hospitality Management Tourism or a related field.
• A diploma in Hotel Management may also be accepted by some hotels.
• Minimum5-7 years of progressive experience in front office operations within a luxury hotel environment.
• Proven supervisory or management experience with the ability to lead train and develop team members.
• Proficiency in hotel property management systems (PMS) and related front office software applications.
• Excellent communication and interpersonal skills with the ability to interact professionally with guests and staff at all levels.
• Strong problem-solving abilities and a customer-centric approach to guest relations and complaint resolution.
• Fluency in English; proficiency in additional languages (particularly Hindi or other Indian languages) is highly desirable.
• Certifications in hospitality management customer service or front office operations are an added advantage.
• Demonstrated commitment to maintaining high standards of personal grooming presentation and professional conduct.

Additional Information :

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow Learn and Enjoy
• Explore Limitless Possibilities

Remote Work :

No

Employment Type :

Full-time