Delivery Manager

Key Responsibilities Client Communication

Serve as the single point of contact for the client’s IT Director on all delivery and project-related matters.

Conduct weekly alignment and status calls with stakeholders.

Translate business requirements into clear technical briefs for the development team.

Ensure continuity of communication so leadership never has to repeat the same context twice.

Maintain proactive communication with stakeholders regarding progress risks and Management

Own sprint planning progress tracking and milestone accountability across the client’s development initiatives.

Review all deliverables before they are shared with the client.

Coordinate closely with internal Development QA and DevOps teams.

Track and follow up on all open actions blockers and commitments across the engagement.

Ensure projects are delivered on time within scope and aligned with client expectations. Process & Governance

Define and maintain delivery processes including standups sprint reviews retrospectives and delivery reporting.

Maintain project documentation decision logs status reports and action trackers.

Coordinate with business users across multiple departments and functions.

Identify risks proactively and escalate concerns before they impact delivery. Required Skills & Experience Delivery & Client Management (Must Have)

5 years of experience in client-facing delivery account management or IT project management roles. Proven experience managing cross-functional technical teams including Developers QA and DevOps. Strong experience in Agile/Scrum delivery methodologies including sprint planning estimation tracking and retrospectives.

Excellent written and verbal communication skills with the ability to present confidently to senior IT leadership.

Experience preparing and maintaining project documentation status reports and governance artifacts. Demonstrated ability to manage client expectations handle challenging conversations and rebuild stakeholder trust when needed.

Exposure to AI-assisted workflows or digital transformation initiatives. Domain & Technical Awareness

Exposure to healthcare supply chain or SaaS product delivery environments is a strong advantage.

Ability to understand technical architecture discussions and translate them into business-friendly communication.

Familiarity with ERP or SAP integration concepts (hands-on technical expertise not required).

Experience managing portal or web application delivery projects. Leadership & Soft Skills

Strong stakeholder management skills with the ability to engage confidently with senior IT directors and business owners.

Proactive structured and solution-oriented approach to delivery management.

Ability to identify and address risks before they escalate to the client.

Comfortable building structure and processes within evolving or ambiguous engagements.

Strong asynchronous communication discipline with a focus on documenting decisions and follow-ups clearly.

Preferred Skills (Nice to Have)

Experience working in managed services or product engineering environments

. Familiarity with tools such as Jira or similar collaboration and project tracking platforms.

Prior experience managing offshore-to-onsite engagement models.

Understanding of healthcare or medical device industry workflows.