Account Manager (CX-EU)

Impact You Can Create

• Accelerate Revenue Growth: Drive continuous revenue expansion within your assigned portfolio by identifying high-value opportunities and consistently over-achieving quota.

• Transform Client Relationships: Pivot standard accounts into strategic partnerships establishing yourself as a trusted advisor from the operational level up to the CXO suite.

• Champion Lifelong Value: Maximize customer lifetime value and brand loyalty by championing a growth mindset proactively uncovering new business problems and crafting creative cross-sell and up-sell solutions.

• Bridge the Product-Client Divide: Act as a critical feedback loop leveraging your cross-functional experience to translate client business needs into actionable insights for our internal teams.

Roles & Responsibilities

• Strategic Account Management: Develop and maintain deep relationships with key accounts ensuring ongoing customer satisfaction retention and strategic alignment.

• Pipeline & Expansion Ownership: Proactively identify new business opportunities within your portfolio generating a healthy pipeline and managing accurate forecasting and sales metrics.

• Cross-Functional Collaboration: Partner closely with internal cross-functional teamsincluding Product Marketing and Customer Successto navigate agile environments and ensure customer expectations are consistently exceeded.

• Value-Driven Problem Solving: Collaborate intimately with customers to dissect their business flows maintaining the curiosity needed to provide technical and functional solutions that match their evolving requirements.

• Continuous Learning & Adaptation: Stay ahead of shifting SaaS industry trends market developments and competitor activities rapidly adapting your sales approach to share relevant insights with both clients and internal teams.

• Workplace Alignment: Act as a proactive team player in our collaborative in-office environment based in Chennai working across regional shifts as required.

Qualifications :

Skills & Competencies

• Learning Agility & Adaptability: A proven Growth Mindset with an innate willingness to rapidly learn new technology stacks navigate ambiguity and adapt strategies in fluid situations.

• Consultative & Technical Selling: The unique capability to combine sales grit with technical fluency allowing you to engage effortlessly with everyone from engineering staff to senior CXO executives.

• Communication Excellence: Exceptional written verbal and presentation skills (Essential). You must be able to break down complex client or product concepts and articulate them clearly to diverse audiences with varying technical backgrounds.

• Cross-Functional Navigation: Strong interpersonal skills to effectively collaborate across internal departments to unblock client issues and drive account velocity.

• Data-Driven Execution: High proficiency in monitoring analyzing and reporting on client status health indicators and sales metrics at regular intervals.

Qualifications

• Professional Timeline: 13 years of progressive experience in SaaS sales account management or farming.

• Proven Track Record: A verifiable history of over-achieving revenue quotas driving account expansion and building long-term client retention.

• Versatility: Experience working across diverse client segments (both large enterprises and small businesses) with a demonstrated ability to learn on the fly.

• Education: Bachelors Degree in Business Marketing Computer Science or a related field.

Additional Information :

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time