Account Manager
Job Location:
Monthly Salary:
Experience Required:
Posted on:
19 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
This is a remote position.
Location: Currently remote may transition to onsite in future
As an Account Manager at CloudLabs you will own a portfolio of client accounts - building long-term relationships driving retention and identifying new business opportunities. Youll be responsible for the full account lifecycle: growing existing accounts through upsell and cross-sell while also prospecting and closing new business. This is a hybrid role - you will nurture existing clients and drive new business growth.
Key Responsibilities
Account Management & Growth
- Manage and grow a portfolio of existing CloudLabs customers ensuring high retention and satisfaction serving as the primary point of contact
- Build and maintain long-term trusted relationships with key decision-makers and stakeholders
- Develop and execute account plans to drive retention upsell and cross-sell opportunities
- Conduct regular business reviews and meetings (MBRs) to assess performance and uncover new opportunities
- Partner with the Customer Success team to ensure seamless onboarding and track project completion
New Business Development
- Prospect and qualify new business opportunities across enterprises Microsoft CSP Partners and training providers.
- Run initial discovery calls to understand client needs and deliver compelling product demonstrations of CloudLabs tailored to each client
- Negotiate contracts and close deals in line with company pricing and margin guidelines
Sales Execution & Reporting
- Meet or exceed revenue targets
- Accurately maintain CRM records (HubSpot) with pipeline data and activity logs
- Prepare sales forecasts and reports for management review
- Track and report on KPIs including Total revenue(Existing & New business) repeat business rate pipeline coverage win rate and average deal size
- Stay current on industry trends competitors and market developments
Requirements
Experience
- 35 years of B2B technology account management experience
- Proven track record of meeting or exceeding revenue targets in a tech environment
- Experience managing accounts in enterprises training companies or ISVs is a strong plus
- Familiarity with Microsoft cloud
Skills & Competencies
- Strong consultative selling skills able to map CloudLabs offerings to customer needs and pain points
- Excellent demo and presentation skills including to technical and executive audiences
- Comfortable navigating complex multi-stakeholder sales cycles
- Highly self-motivated with a hunter mentality and strong follow-through
- Proficient with CRM tools (HubSpot required; Salesforce a plus)
- Ability to work independently in a fast-paced environment with high ownership
Education
- Bachelors degree in Business Technology or a related field preferred
- Equivalent experience in SaaS or cloud technology sales will be considered
Required Skills:
Account manager
Required Education:
Bachelors degree
