Assistant Manager, Spa, Wellness & Recreation

Operational Excellence:

• Oversee day-to-day operations of the spa including staff management guest services and facility maintenance.
• Ensure the spa meets and exceeds quality standards adhering to Fairmonts policies and procedures.
• Assist in developing and implementing spa protocols ensuring all services and treatments are delivered to the highest standards.

Guest Experience:

• Foster a warm welcoming environment for guests providing personalized service and addressing any concerns or special requests.
• Assist in creating and maintaining a unique and memorable spa experience tailored to individual guest needs.

Staff Management:

• Support in recruiting training and supervising spa staff ensuring they are well-equipped to deliver exceptional services.
• Conduct performance evaluations provide constructive feedback and develop training programs to enhance team skills and knowledge.

Wellness & Longevity Focus:

• Promote and integrate wellness and longevity practices into the spas offerings ensuring alignment with the latest industry trends and best practices.
• Collaborate with wellness practitioners to develop new treatments and programs that reflect the spas commitment to holistic well-being.

Financial Management:

• Assist in managing the spas budget including forecasting revenue tracking and expense control.
• Monitor and analyze spa performance metrics implementing strategies to enhance profitability and guest satisfaction.

Marketing & Promotion:

• Contribute to the development and execution of marketing and promotional strategies to attract and retain guests.
• Help manage the spas online presence and social media channels engaging with potential guests and promoting spa services.

Compliance & Safety:

• Ensure compliance with health and safety regulations maintaining a clean and safe environment for both guests and staff.
• Monitor and manage inventory ensuring the availability and quality of spa products and equipment.

Qualifications :

• Bachelors degree in Hospitality Management Business Administration or a related field preferred.
• Minimum of 3-5 years of experience in spa management or a similar role with a focus on wellness and luxury services.
• Proven leadership skills with experience in managing and developing a team.
• Strong understanding of wellness trends spa treatments and longevity practices.
• Excellent communication and interpersonal skills with the ability to build relationships and foster a positive team environment.
• Exceptional organizational and multitasking abilities with a keen eye for detail.
• Proficiency in spa management software and Microsoft Office Suite.
• Ability to work flexible hours including weekends and holidays as needed.

Additional Information :

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time