Front Office Application Support SRE

The company

Our client is a global financial institution with a strong presence in Hong Kong and across Asia. The business is focused on strengthening its Sales IT platform to deliver a safer more resilient and better digital experience for traders and clients.

The team

You will join the Sales IT functional support / SRE team working closely with Asia Sales desks platform development teams and global technology partners. The team supports both regional and global users with a strong focus on service quality stability and continuous improvement.

The position

We are looking for a Sales IT Support / SRE professional to support and enhance critical Sales IT systems in Asia. This role combines first-line support production monitoring technical analysis and DevOps-oriented delivery to improve platform resilience and operational efficiency.

The role & responsibilities

• Provide first-line support and manage direct interactions with internal and external users.
• Work closely with Sales teams in Asia to understand BAU workflows future needs features and SLA expectations.
• Monitor platform stability and performance through proper instrumentation and observability tools.
• Conduct testing and ad hoc analysis to identify bottlenecks shortfalls and recurring issues.
• Propose improvements through refactoring redesigning components or resizing infrastructure.
• Support or implement changes using the inner-sourcing framework where appropriate.
• Contribute to the safety and efficiency of the CI/CD pipeline.
• Work closely with Asia and global delivery teams to support technical and organizational excellence.
• Use AI-assisted tools such as GitHub Copilot to improve development speed safety and delivery quality.

The requirements

• Strong knowledge of financial markets Global Market business and related products.
• Good understanding of Sales-Trader and front-to-back workflows.
• Excellent written and oral communication skills with the ability to produce structured documentation.
• Ability to explain technical concepts clearly to non-technical audiences.
• English is required.
• Experience with C# and/or Python is desirable.
• Experience supporting systems in Windows Server environments including Windows services IIS and Scheduled Tasks.
• Experience supporting UNIX-based systems including UNIX navigation and reading shell or Perl scripts.
• Strong SQL skills including query writing reading Stored Procedures and basic query optimisation.
• Experience supporting large batch systems such as Control M.
• Familiarity with monitoring tools such as ITRS Geneos or OMI.
• Experience with cloud platforms such as AWS or Azure is advantageous.
• Basic knowledge of instruments such as Stocks Indices Option Future and Swap.
• Understanding of P&L and VaR concepts is required.
• Degree in Computer Science preferred.
• Experience in IT development Support or SRE within the financial industry.
• Self-motivated autonomous a team player meticulous rigorous and able to work under pressure.
• Familiarity with Python C# SQL NoSQL ELK Jenkins Artifactory Ansible Docker Kubernetes AWS GitHub Copilot and Jira.

The contacts