Business Analyst

InTTrust is a trusted Technology and Digital Solutions provider creating value for customers across IT Consulting and Implementation services Database Operation Administration and Optimization IT Managed Services and Cloud Governance & Security. We specialize in Digital Transformation Custom Applications Development & Application Modernization IoT and ML/AI solutions and the design and implementation of Private Public and Hybrid Cloud solutions including Multi-Cloud Integration.

The role

We are looking for an experienced Business Analyst to join our team and support one of our largest clients in the energy sector. You will be embedded with the customers business and IT teams owning the journey of change for the internal business applications that the organizations employees rely on every day from HR and procurement solutions to third-party SaaS platforms.

This is a role for someone who enjoys sitting at the intersection of business and IT translating the needs of internal users into clear requirements shaping solutions with development and platform teams and making sure what gets delivered actually solves the problem.

What youll do

Engage directly with internal business stakeholders across functions (e.g. HR Procurement Operations Finance) to elicit challenge and document requirements.

Author Business Requirements Documents (BRDs) functional specifications and where the delivery approach calls for it user stories and acceptance criteria.

Analyze existing internal processes and the applications that support them and identify opportunities for improvement simplification or automation.

Maintain end-to-end visibility across the demand-to-implementation lifecycle: from initial business demand through solution design and build to testing go-live and post-deployment support.

Partner with development teams platform owners and third-party SaaS vendors to ensure solutions are designed and configured correctly.

Coordinate and support UAT validation and quality assurance activities.

Provide training and support to end-users to ensure effective adoption of the delivered solutions.

Operate primarily in an Agile / Scrum setting where applicable while remaining comfortable with hybrid or waterfall delivery models when projects require it.

Bachelors degree in a relevant field (e.g. Business Administration Information Technology Industrial Engineering or related).

5 years of proven experience as a Business Analyst working on internal business applications for example HR solutions procurement platforms or other custom or SaaS-based applications serving internal users.

Demonstrated experience authoring BRDs functional specifications and user stories.

Strong understanding of business process analysis and modeling.

Experience working across the full project lifecycle requirements design build coordination testing go-live and post-deployment support.

Comfort working with both custom-developed applications and third-party SaaS solutions including coordination with external vendors.

Excellent command of both Greek and English written and spoken.

Excellent communication and interpersonal skills.

Nice to have

Exposure to the energy sector or other regulated industries.

Experience with HR information systems procurement / S2P platforms ITSM tools or document/workflow management systems.

Familiarity with integrations between internal applications and core enterprise systems (e.g. ERP identity providers data platforms).

Understanding of basic data and reporting concepts (databases APIs BI tools).

Soft skills we look for

Strong analytical and problem-solving mindset.

High level of professionalism integrity and responsibility.

Team player who thrives in cross-functional environments.

Ability to learn adapt communicate and organize.

Customer-orientation and a focus on quality outcomes.

Competitive salary package based on your experience.

Private Health Insurance.

Continuous Training & Development opportunities.

Meal vouchers / Subsidized meals.

The opportunity to work on critical high-impact projects in the energy sector alongside experienced professionals.

Candidates should be:

• Authorized to work in the EU.
• Proficient in Greek.
• Willing to work on-site at our strategic clients location in central Athens.

InTTrust S.A. is proud to be an equal opportunities workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of age race colour national origin gender sexual orientation religion disability or genetic information or any other protected classification. We are committed to ensuring that our applicants and employees are respected treated fairly and with dignity.

Required Experience:

IC