Senior Technical Support Engineer Simulation, EMEA

Job Title:Senior Technical Support Engineer - Simulation (EMEA)

Location: Frankfurt Germany (Hybrid)

Employment Type: Full-Time

Please note: Applications must be submitted with a CV in English.

The job

In this role you have the opportunity to make a real difference for some of the worlds leading process industry companies every day. You will join a talented team of engineers who are passionate about helping customers get the most out of AVEVAs Simulation software.

As a trusted technical advisor you will work closely with customers to solve complex technical challenges deliver training and consulting services and support strategic evaluations. Whether you are troubleshooting a critical issue mentoring colleagues or presenting at customer workshops your expertise will directly influence customer success and satisfaction.

This is an exciting opportunity for an experienced engineer (Chemical/Process/ other related fields) who combines strong technical capabilities with a passion for problem solving customer engagement and continuous learning.

Key responsibilities

• Support customers in their day-to-day use of AVEVA Simulation products including AVEVA Process Simulation PRO/II and Dynamic Simulation owning cases end-to-end with clear and timely communication.
• Build trusted relationships with customers by understanding their business objectives operational challenges and requirements proactively identifying opportunities to increase value from AVEVA solutions.
• Lead complex troubleshooting activities reproduce and analyze software issues identify root causes and collaborate with Product Management and R&D teams to drive product improvements.
• Deliver customer training courses workshops and technical presentations both remotely and on-site across the EMEA region.
• Support software evaluations proof-of-concept activities and pre-sales engagements by providing technical expertise and demonstrating simulation capabilities.
• Develop and maintain technical knowledge articles best practice guides and customer-facing documentation to improve knowledge sharing and self-service capabilities.
• Mentor junior engineers and contribute to the ongoing development of team capabilities through coaching knowledge transfer and technical leadership.
• Represent AVEVA at customer meetings user groups conferences seminars and industry events.

Essential requirements

• Bachelors degree in Chemical Engineering Process Engineering or a related engineering discipline.
• Minimum 4 years of experience within the process industries including process design operations simulation consulting or technical support.
• Fluent German and English both written and verbal.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues in a structured and methodical manner.
• Ability to work independently prioritize effectively and manage multiple activities in a dynamic environment.
• Willingness to travel regularly across Germany and the wider EMEA region.

Desired skills

• Experience using process simulation software such as AVEVA APS PRO/II Aspen Plus Aspen HYSYS UniSim gPROMS or similar tools.
• Familiarity with industrial sectors such as refining petrochemicals chemicals energy transition sustainability carbon capture hydrogen or renewables.
• Experience delivering technical training workshops or customer presentations.
• Excellent verbal and written communication skills with the ability to explain complex technical concepts to diverse audiences.
• Empathy and emotional intelligence with the ability to understand customer frustration respond with patience and turn difficult situations into positive experiences.
• A customer-focused team player with a positive problem-solving mindset who always goes the extra mile.

What Success Looks Like

• Consistently delivering exceptional customer experiences and achieving high customer satisfaction.
• Becoming a recognized technical expert within the Simulation portfolio.
• Building strong customer relationships that drive adoption and long-term success.
• Contributing to team growth through mentoring knowledge sharing and continuous improvement initiatives.
• Supporting the growth of AVEVAs Simulation business through technical excellence and customer advocacy.

Commercial at AVEVA

Our Commercial team comprised of over 2000 dedicated colleagues is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales support success managers and business operations everyone shares a common goal: to deeply understand our customers needs and deliver tailored solutions.

If youre passionate about driving growth tackling complex business challenges and fostering strong customer relationships youll find success and fulfilment in our Commercial team.

Find out more: requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may subject to those laws include proof of educational attainment employment history verification proof of work authorization criminal records identity verification credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.