Customer Jobs in Ingolstadt
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Customer Experience (cx) Program Manager (mfd)
Mediamarktsaturn
Your Tasks The CX Program Manager (m/f/d) is responsible for owning and driving cross-functional initiatives that enhance the overall customer experience. This role acts as the central point of contact between the central CX team country organizations and other central functional areas (such as Digi...
Expert Customer Experience Manager Marketplace Par...
Mediamarktsaturn
Aufgaben Mitwirkung an einem länderübergreifenden Zielbild für das Kundenerlebnis im MediaMarktSaturn MarketplaceMitarbeit bei der Definition und Weiterentwicklung von Mindeststandards für MarketplacePartnerSicherstellen dass diese Standards kundenorientiert umsetzbar und messbar sindUnterstützung b...
Senior Specialist Customer & Partner Performance A...
Mediamarktsaturn
Aufgaben Entwicklung und Weiterentwicklung eines länderübergreifendenPartner-Qualitäts- und Performance-Frameworks(z.B. Partner Quality Score)Definition und Pflege von Kennzahlen u.a. zu:Kundenzufriedenheit / Beschwerden;Retouren- Storno- und Störungsquoten;Lieferzeiten SLA-Erfüllung Service-Level;B...
Working Student Product Customer Engagement Data (...
Mediamarktsaturn
Your Tasks Become part of our team to manage various tools and Applications. In detail you can expect the following:Support our Product Owners in working with interdisciplinary teams to define and prioritize functions for the product data and applicationsClose cooperation with the development teamCo...
Working Student Product Customer Engagement Recomm...
Mediamarktsaturn
Your Tasks Design and maintenance of statistical and machine learning models for demand forecasting and inventory optimizationAnalysis of large-scale supply chain data (SAP RELEX sales) for trend detection anomaly identification and improvement opportunity assessmentDevelopment of decision-support t...
Experienced Software Engineer Customer & Marketing...
Mediamarktsaturn
Your Tasks Develop and maintain client-side tracking scripts to capture user interactions across web and mobile platformsImplement and optimize server-side tracking solutions for enhanced data accuracy and securityDesign implement and optimize advanced tracking solutions like Google Customer Match a...
Werkstudent Customer Care Eigenmarken (mwd)
Mediamarktsaturn
Aufgaben Unterstützung im Tagesgeschäft des Customer Care Teams durch beispielsweise die Bearbeitung von Kundenanfragen per Telefon und E-MailDokumentation und Nachverfolgung von Servicevorgängen im CRM-SystemInterne Kommunikation mit anderen Fachabteilungen wie Logistik oder After SalesUnterstützun...
Specialist Forecasting & Planning In Global Custom...
Mediamarktsaturn
Your Tasks Develop short- and long-term demand forecasts for Global Customer Care operations using historical data trends and predictive modelingClosely collaborate with vendors to ensure schedules via workforce management tool align with forecasted demand and service level targetsAnalyze customer c...
Specialist Forecasting & Planning In Global Custom...
Mediamarktsaturn
Your Tasks Develop short- and long-term demand forecasts for Global Customer Care operations using historical data trends and predictive modelingClosely collaborate with vendors to ensure schedules via workforce management tool align with forecasted demand and service level targetsAnalyze customer c...
(senior) Specialist Forecasting & Planning In Glob...
Mediamarktsaturn
Your Tasks Develop short- and long-term demand forecasts for Global Customer Care operations using historical data trends and predictive modelingClosely collaborate with vendors to ensure schedules via workforce management tool align with forecasted demand and service level targetsAnalyze customer c...