Customer Jobs in Ingolstadt

Your Tasks The CX Program Manager (m/f/d) is responsible for owning and driving cross-functional initiatives that enhance the overall customer experience. This role acts as the central point of contact between the central CX team country organizations and other central functional areas (such as Digi...

Aufgaben Mitwirkung an einem länderübergreifenden Zielbild für das Kundenerlebnis im MediaMarktSaturn MarketplaceMitarbeit bei der Definition und Weiterentwicklung von Mindeststandards für MarketplacePartnerSicherstellen dass diese Standards kundenorientiert umsetzbar und messbar sindUnterstützung b...

Aufgaben Entwicklung und Weiterentwicklung eines länderübergreifendenPartner-Qualitäts- und Performance-Frameworks(z.B. Partner Quality Score)Definition und Pflege von Kennzahlen u.a. zu:Kundenzufriedenheit / Beschwerden;Retouren- Storno- und Störungsquoten;Lieferzeiten SLA-Erfüllung Service-Level;B...

Your Tasks Become part of our team to manage various tools and Applications. In detail you can expect the following:Support our Product Owners in working with interdisciplinary teams to define and prioritize functions for the product data and applicationsClose cooperation with the development teamCo...

Your Tasks Design and maintenance of statistical and machine learning models for demand forecasting and inventory optimizationAnalysis of large-scale supply chain data (SAP RELEX sales) for trend detection anomaly identification and improvement opportunity assessmentDevelopment of decision-support t...

Your Tasks Develop and maintain client-side tracking scripts to capture user interactions across web and mobile platformsImplement and optimize server-side tracking solutions for enhanced data accuracy and securityDesign implement and optimize advanced tracking solutions like Google Customer Match a...

Aufgaben Unterstützung im Tagesgeschäft des Customer Care Teams durch beispielsweise die Bearbeitung von Kundenanfragen per Telefon und E-MailDokumentation und Nachverfolgung von Servicevorgängen im CRM-SystemInterne Kommunikation mit anderen Fachabteilungen wie Logistik oder After SalesUnterstützun...

Your Tasks Develop short- and long-term demand forecasts for Global Customer Care operations using historical data trends and predictive modelingClosely collaborate with vendors to ensure schedules via workforce management tool align with forecasted demand and service level targetsAnalyze customer c...

Your Tasks Develop short- and long-term demand forecasts for Global Customer Care operations using historical data trends and predictive modelingClosely collaborate with vendors to ensure schedules via workforce management tool align with forecasted demand and service level targetsAnalyze customer c...

Your Tasks Develop short- and long-term demand forecasts for Global Customer Care operations using historical data trends and predictive modelingClosely collaborate with vendors to ensure schedules via workforce management tool align with forecasted demand and service level targetsAnalyze customer c...