Freshworks

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

675 Job openings in Freshworks

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Full-time

Overview of the role:As a Lead Software Engineer you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this. You will have an opportunity to redefine customer experiences by buildi More...

Employer Active Posted 1 day ago | Full-time | Easy Apply
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Full-time

Were looking for a strategic and hands-on Senior Director User Research to elevate how we understand and design for our customers across our global product suite. This role is critical to formalizing and scaling our research practice which today operates on a part-time embedded basis More...

Employer Active Posted 1 day ago | Full-time | Easy Apply

Were hiring a Senior Director of Integrated Field Marketing to lead regional execution across multiple sales segments (SMB Commercial Mid-Market and Field) and own both new business acquisition and customer expansion marketing in the Americas. This is a strategic leadership role respo More...

Employer Active Posted 1 day ago | Remote | Easy Apply
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Full-time

Key ResponsibilitiesPartner Collaboration: Work closely with Freshworks certified partners to identify qualify and close SMB new business opportunities.Pipeline Management: Own and manage a partner-led pipeline ensuring healthy coverage accurate forecasting and consistent fo More...

Employer Active Posted 1 day ago | Full-time | Easy Apply
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Full-time

Responsibilities:At Freshworks we are building the future of customer and employee engagement. Our Platform is the bedrock upon which our products are built enabling thousands of businesses to champion their customers daily. We are looking for a visionary technology leader to take the More...

Employer Active Posted 1 day ago | Full-time | Easy Apply

We are seeking a highly motivated and customer-centric Account Executive Level 2 to join our growing inbound sales team focused on the EU market. This is a critical role responsible for capitalizing on a steady stream of marketing-qualified leads and converting interest into revenue. More...

Employer Active Posted 1 day ago | Full-time | Easy Apply
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Team OverviewThe Winning AI Home team part of Freshworks mothership BU - Cloud Engineering is seeking a highly motivated and skilled AI Applications Engineer. This role is pivotal in driving the development and deployment of cutting-edge AI solutions within our product ecosystem.Role More...

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Were looking for a Senior Manager Affiliate Marketing to lead and scale our global affiliate and referral marketing strategy. This is a high-impact role focused on accelerating top-of-funnel growth through a mix of partnerships creators publishers and performance-driven channels. Youl More...

Employer Active Posted 4 days ago | Full-time | Easy Apply
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At Freshworks workflow engine as a service we are passionate about helping product teams connect their users with what matters most in milliseconds! Providing a first-class experience at scale is a challenging endeavor: users expect to find in the blink of an eye highly relevant items More...

Employer Active Posted 4 days ago | Full-time | Easy Apply
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Customer Success will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from Freshworks suite of products. Role Requirement: Engage proactively with customers using the engagement model (based on custo More...

Employer Active Posted 4 days ago | Full-time | Easy Apply
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Remote

As an Account Executive Enterprise you will be a key driver in expanding Freshworks footprint within Enterprise organizations. This role focuses on engaging multiple stakeholders delivering customized ITSM and EX solutions and empowering enterprises to drive productivity and employee More...

Employer Active Posted 4 days ago | Remote | Easy Apply
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Full-time

OverviewWere looking for a creative driven and detail-oriented Onboarding Manager to help build the future of onboarding at Freshworks. Onboarding at Freshworks is becoming an exciting strategic priority with a strong focus on uncomplicating the new hire experience and delivering a m More...

Employer Active Posted 4 days ago | Full-time | Easy Apply
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Full-time

Were looking for a strategic and hands-on Senior Director User Research to elevate how we understand and design for our customers across our global product suite. This role is critical to formalizing and scaling our research practice which today operates on a part-time embedded basis More...

Employer Active Posted 4 days ago | Full-time | Easy Apply
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Remote

As an Account Executive Enterprise you will be a key driver in expanding Freshworks footprint within Enterprise organizations. This role focuses on engaging multiple stakeholders delivering customized ITSM and EX solutions and empowering enterprises to drive productivity and employee More...

Employer Active Posted 4 days ago | Remote | Easy Apply
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Full-time

Basic qualifications3-5 years of prior experienceAdvanced understanding of OOPSKnowledge of SDLC (Software Development Lifecycle)Experience of working in an Agile environmentAbility to design for scale and performanceAbility to do peer code reviewsSolid problem-solving skillsExperienc More...

Employer Active Posted 4 days ago | Full-time | Easy Apply

At Freshworks workflow engine as a service we are passionate about helping product teams connect their users with what matters most in milliseconds! Providing a first-class experience at scale is a challenging endeavor: users expect to find in the blink of an eye highly relevant items More...

Employer Active Posted 4 days ago | Full-time | Easy Apply
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Full-time

Were looking for a visionary Senior Director Creative Direction to lead our shared creative services function within the product organization. This role will oversee design systems content strategy accessibility and cross-functional creative enablement across product design. Youll par More...

Employer Active Posted 4 days ago | Full-time | Easy Apply
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We are looking for a technical highly motivated and dynamic IT Product Information & Lead Research Analyst to play a key role in our growing team. This hands-on position is ideal for a self-starter who enjoys research data curation and taxonomy design with a unique opportunity to More...

Employer Active Posted 5 days ago | Full-time | Easy Apply
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Full-time

We are looking for a motivated and customer-focused professional to join our team as a Senior Customer Specialist. In this role you will be the first point of contact for prospective customers handling incoming calls and chats assigning sales tickets and ensuring timely follow-ups wit More...

Employer Active Posted 5 days ago | Full-time | Easy Apply
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Full-time

As a Senior Manager of Product Management at Freshworks you will lead strategic product initiatives for our suite of customer and employee engagement SaaS solutions. Youll drive product strategy work closely with cross-functional teams and deliver exceptional user experiences that sol More...

Employer Active Posted 5 days ago | Full-time | Easy Apply