Service Delivery Manager
Job Location:
Monthly Salary:
Posted on:
Yesterday
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description
Our company is developing and you can expand your career along with it. Working in a constantly evolving environment you will act as a Local support Service Delivery Manager in Paris having full ownership of a designated account and being responsible for account performance and business growth management. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT service.
Core Responsibilities:
- Act as a Local support Service Delivery Manager having full ownership of a designated account and being responsible for account performance and business growth management.
- Monitor and manage desktop support to ensure service performance meets customer expectations.
- Act as Single Point of Contact (SPOC) for client(s).
- Provide leadership direction and coach/mentor team.
- Manage the on-site services according to thescopework and changes of scope.
- Ensure that systems procedures and methodologies are in place to support the expected delivery of agreed services.
- Ensure that best business practices are implemented.
- Identify service improvements opportunities and ensure implementation of actions that lead to service optimizations.
- Ensurethe assets in scope for the on-site teams are accurately tracked and registered in the asset management database.
- Ensure the local stocks under the responsibility of the on-site teams are kept tidy the assets are tracked and stock levels are optimal.
- Ensure the PC lifecycle is managed according to agreed client expectations.
- Take ownership of customer complaints related to local support and ensurecorrectionsactions are implemented.
- Assist with new launches or new services with client(s).
- Responsible for the invoicing of services.
- Ensure financial performance targets are met.
- Ensure that project and ad hoc activities are charged to the client either as part of the on-going contract or through achangerequest form.
- Evaluate classify and determineimpactof change requests.
- Develop service dashboards weekly and monthly reports and ensure data analysis thatresultintoactionable outcomes.
- Facilitate and lead weekly/monthly and quarterly service reviews with your team andclient.
- Provide to management regular reports on service performance.
Required qualifications:
Experience:
- Minimum of 2-3 years experience working in an IT management role.
- Proven experience of local IT support and a good understanding of Local Operations services.
Technical skills:
- Strong understanding of IT delivery processes;
- Good knowledge of hardware software and infrastructure technologies;
- Experience with managing physical and virtual teams;
Soft skills:
- Ability to thrive under pressure possess excellent leadership skills and being adaptable to the complexities of working in a dynamic multi-national environment;
- Excellent organization and communication skills flexibility good time management and ability to follow processes and procedures;
- Excellent customer-facing skills;
- Must understand the importance of implementing pro-active measures to ensure service continuity;
- Must recognize the importance of keeping the client updated on all relevant topics (even if the update is that there is currently no further update);
- Must ensure diligent formal (documented) follow-up regarding all man-management topics
Language proficiency:
Excellent French and English language skills
Excellent French and English language skills
Work conditions:
- Working hours: full time (40 hours);
- Working setup (hybrid on site remote): 2-3 days on site 2 days remote.
Training Needs/Requirements:
All employees are required to complete mandatory training programs as part of their employment. This includes onboarding training which is compulsory for all new hires and must be completed within the timelines communicated. Onboarding may include but is not limited to online induction courses compliance and ethics training cybersecurity awareness and any country-specific or role-related content shared with the employee.
In addition employees are required to complete Health & Safety (H&S) training in accordance with local legislation and internal policies within the deadlines specified. Timely completion of all mandatory training is a condition of employment.
Whats next:
Its best to apply today because job postings can be taken down and we wouldnt want you to miss this case you need further information just send us a message at and well be happy to assist!
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
Diversity & Inclusion
Here at the Stefanini Group we value plurality and equity regardless of race sexual orientation disability age ancestry religion gender and nationality. We understand and encourage the importance of being you!
About us
We are the Stefanini group a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.
We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.
Here we like to say that technology is not the end but the means: what really matters are the people who drive it all.
Our mindset is AI First meaning we invest in cutting-edge technology in everything we do focusing on results for our clients.
We are a company A GROUP that breathes collaboration and offers a dynamic environment where you will learn by doing grow alongside the team and have space to contribute with ideas and projects.
More than just talking about digital transformation we believe in real transformation that starts with people and impacts real businesses.
If you are looking for a place to develop innovate and be part of something bigger the Stefanini Group is your place.
We want to inform you that there are currently scams targeting job seekers by falsely using our companys name Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.
Please remember that legitimate job offers from Stefanini will always come through official channels including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information please disregard them.
If you suspect youve been targeted please contact us immediately at for verification.
Key Points to Remember:
* Legitimate job offers only follow interviews conducted with our hiring managers or clients.
* We will never ask for payment at any stage of the recruitment process.
Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.
Required Experience:
Manager
