Helpdesk Jobs in Ad Dilam

Follow established procedures and guidelines to meet productivity and accuracy targets. Contribute to process improvement initiatives to enhance data entry efficiency and effectiveness. Maintain confidentiality and handle sensitive information with utmost professionalis Market Re More...

Performing data entry and maintaining databases Collect and input data from various sources such as online, databases, surveys and documents Ensure the safety of all data and their availability when needed Communicate with other team members to ensure accuracy and safety of data More...

Review and conduct QA on support tickets against the set scorecard, providing feedback and improvement guidelines to agents Review DSAT tickets and provide an overview of issues and improvement opportunities to team leads Work on root cause analysis Identify trends, patterns and More...