Customer Service Jobs in Jordan

Develop and lead overall roll out, implementation, maintenance and follow up of the compensation and benefits (incl. end of service benefit) system and the regional job architecture. Develop and lead the implementation of compensation and benefits system in new countries Provide ongoing consultation and expertise to the Member Associations on compensation matters Act as reference point for job evaluation, compensation and benefit approach, as well as strategic workforce topicin the region. Act as internal advisor on all regional projects/initiatives with a compensation & benefits Execute on the development and implementation of the organisation’s compensation approach and guidelines. Proactively monitoring market trends and financial aspects of our compensation, benefits and rewards programmes Job evaluation process for newly created roles Impact. Support countries in the region with implementation and maintenance of the compensation system; incl. job evaluation and benchmarking process Foster exchange and knowledge sharing in the topic of compensation and benefits within the region. Responsible for Position Management; ensuring regional alignment across all position descriptors of grade, title, classification, FT/ PT, compensation band, status, etc. Less

Perform administrative tasks to support the rest of the product team, including: Organize notes from customer calls Write & manage support articles Document & analyze feature requests Set up and analyze customer surveys Create & send other messaging to customers Maintain internal product documentation Track & measure feature adoption Proactively identify current and prospective customer needs and propose solutions to address those needs. Communicate directly with customers to receive input on proposed solutions. Receive requests for solutions from internal teams (sales, partnerships, client success, support, others) and from customers, parse out the true underlying needs, and propose and prioritize solutions based on a variety of factors. Propose feature specifications. Work closely with product managers to increase team efficiency. Determine feasibility and impact of potential features. Provide internal and customer training on how to use certain features. Facilitate the creation and maintenance of product documentation. Less

The Operations Manager is responsible for developing and implementing, in the country where he/she is based, the projects part of the Programme operational strategy. Under the guidance of the [Regional] TUM and the [Regional] MEAL and Support service managers, he/she deploys all adequate tools that will allow project monitoring in the Programme, financial controlling and compliance with HI policies and frameworks (in particular HI Project Monitoring & Evaluation policy), and the respect of contractual obligations towards donors. He/she contributes to monitor and analyse context developments in his/her geographical area, in order to identify operational risks and opportunities, and proposes actions to the Regional Director. He/she contributes to organizational transformation in line with Lean, Shared Services and ROOTS Less

Manage card operations activities including payments processing, settlements, mailings, stock management, and associated support functions. Analyze customer dispute cases, fraud, and other cases received from card customers and market stakeholders Liaise and engage with processor (MPTS) for investigations, troubleshooting, communication, and related cards operations . Liaise and engage with market acquirers for investigations, troubleshooting, communication, and related cards operations. Execute card activities and reconciliation processes effectively to ensure proper settlements & reconciliation with the finance team and 3rd parties. Participate in the deployment/development plans of the card systems, procedures and team Support in card issuers’ operations and inquiries. Handle cards stock management and related reporting. Test and evaluate new or proposed enhancement regarding the card operations system/ gateway. Less

The Customer Experience team is the voice of our customers and the main driver of change. You’ll be working closely with customers and interacting with them on a daily basis. Your main job will include: Using all available resources to investigate, validate, and escalate root cause of support incidents Generating solutions to customer problems using your deep product knowledge Writing bug reports and escalate feature requests to product teams Contribute to existing documentation and offer input on process changes Less

Present, promote and sell services using solid arguments to existing and prospective customers. Perform cost-benefit and needs analysis of existing/potential customers to meet their needs. Establish, develop and maintain positive business and customer relationships. Achieve agreed-upon sales targets and outcomes within schedule. Coordinate sales effort with team members and other departments. Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. Less

Leading and steering the team from an operational perspective in order to ensure on-time, complete and correct delivery of all materials to all internal \ external customers. Monitoring direct reports on a daily business to ensure transactions are completed on SAP\WMS, and all operations are executed in line with JTI Standards, policy procedures and Safety, Quality, Service, and Cost perspective. As a power user will be responsible for the resolution/communication/escalation of any issues related to SAP, WMS, and other systems Overseeing all activities engaged in receipts of materials, proper storage, safe keeping, physical verifications and timely issuance to warehouses, clients and Sales Representatives, as well as directing and controlling the inventory management activities to ensure availability of finished goods; organizing daily/monthly/annual inventory count activities Executing the tasks and instructions assigned by management or other functions related to Finance and Legal compliance; such as inventory counts, destruction policy implementation, inventory movements and so on, ensure the proper communication and reporting with ISTD office (if needed), ensure EHS requirements and instructions are followed by all warehouse employees Ensuring accurate and timely stock take, monthly, quarterly and yearly, as well as a proper circulation of necessary documentation flow within the organization Less

- Communicating with customers over the phone or via none voice channels (Chat, Emails, and Social media) - Manage and resolve customer complaints - Identify and overcome objections - Able to handle calls or none voice channels in a pressure environment - Should be capable of handling issues and complaints with providing solutions to the customers - Should be fully aware of information related to the product or services of the organization - Display Time flexibility towards shifts as per work floor requirements Less

On daily basis sweep, mop floors & clean service restrooms with mops and disinfectants. Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees. Clean and maintain the kitchen all the time. Dust furniture, walls, equipment and scrub all surfaces clean. Keep a check on cleaning materials and re-order via the manager. Organize refreshment and prepare for any meetings or workshops arranged in the office. Lock or unlock the building securely. Clean buildings by emptying trash, sweeping, and cleaning surfaces. Identify and report possible repairs, maintenance issues, or security issues. Any other duties & tasks assigned. Follow up on the office and guesthouse supplies (Refreshment & Cleaning materials) and to update the supervisor with the shortage of needed materials. Less

- Lead and coordinate product launches, offerings, commercial actions and roadmaps for driving the growth of the segment to retain customers, churn management, enhance revenues, increase customer satisfaction, leverage KPIs and manage profitability. - Drive digital strategies as per the segment's objectives & needs - Daily, weekly and monthly monitoring and reporting the progress of KPIs and performance for offerings and segments and implement corrective actions - Participate in business cases for new and existing products and opportunities and articulate the findings and recommendations. - Ensure product KPI delivery as planned and budgeted. - Work with concerned streams and parties to facilitate customer journy, loyalty and increase customer satisfaction. - Continuously enhance the customer journeys with other streams and building on the digital and agile methodologies Less

Provide digital support for customers. Prepare needed artworks that will be printed on the clothes, taking into consideration the company's rules and policies that govern the design process. Be able to understand stores' printing methods and evaluate if the design is appropriate Be able to recognize good quality source artwork in bitmap or vector format. Be able to recommend a replacement design to meet customer needs and store printing methods Use our designer tool in addition to Adobe Creative Suite or CorelDRAW to deliver the requested designs. Providing the needed support to our customers to help solve their inquiries that are not related to designing. Work cross-functionally with other teams. Do the necessary follow-up with our vendor stores to ensure timely production. Multi-task while designing components for various customers. Less

Earns trust with their client to land and grow projects that drive revenue and build strong partnership Takes ownership of the customer requirements and works well across teams to drive successful outcomes for their customer Understands the Hybrid, Edge, Private and Public Cloud market Understands the legacy and open source infrastructure stack Has experience working with Global customers to drive successful technology projects internationally Delivers customer education programs driving awareness and building competence Provides leadership for the customer and for large virtual teams Less

Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions. Partner with your customer and Account Team to prioritize and plan customer engagements and programs across Cloud and on-premises workloads. Define outcomes to improve the prioritized workloads' health, performance, and business capabilities to drive customer value realization. Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs. Track, escalate and plan to remediate technical blockers and provide engineering feedback to further our product and solutions as appropriate. Less

Providing an internal Kubernetes platform offering by demonstrating Anthos on AWS and GKE and developing standards and standard practices on maintaining clusters Operationalizing and improving reliability by creating workflows around key performance indicators, information logs, and alerts from Kubernetes implementing Newrelic Improving our Kubernetes platform by providing additional services and strategies around Knative, Istio, and other Kubernetes native services such as coordinating operators for hosting stateful services Developing and maintaining internal Helm repositories hosted in GitHub Enterprise and influencing both Helm and Customize to perform deployments Work closely with DevOps teams by providing guidance and helping teams demonstrate our Kubernetes Namespace-as-a-service offering by migrating workloads and containerizing apps. Build a true Hybrid Cloud Kubernetes-based strategy while demonstrating expertise in diverse cloud providers such as AWS, Azure, and GCP Ability to provide long-term cost-effective strategies for proposals and make sure that proposals align with the needs of the business Less

The Amazon Middle East and North Africa team is looking for a Software Development Engineer who is passionate about building great products for our customers. The SDE-I will be based in Amman, Jordan and must have Software engineering experience involving solving tech problems. Design, implement, test, deploy and maintain innovative software solutions to transform service performance, durability, cost, and security. Use software engineering best practices to ensure a high standard of quality for all of the team deliverables Write high quality distributed system software Work in an agile, startup-like development environment, where you are always working on the most important stuff. Experience with multiple programming languages such as Java, J2EE, Python , TS, JS, and .NET Less

We are looking for a Senior Solution Architect Coupa Treasury to join our highly skilled team with a Financial Accounting and/or Treasury focus. This is a key role as part of our wider Professional Services organisation. The successful candidate will share our team's passion for ensuring customer success and will be offered career development opportunities within one of the fastest growing software companies in the world. Less

Assist in provision for planned technology upgrades for network, systems and applications; including servers and WAN/LAN; and maintain and ensure availability and capacity of existing network, systems and applications (core services) in coordination with the Global User Support. Install, configure, implement and administer network connectivity (LAN/WAN/Wireless access points/VPN/Servers (physical and virtual) in line with latest IOM ICT standard. In close coordination with global team, assist in provision of planned technology upgrades for network, systems and applications; including servers network equipment ((on-premises and Cloud), WAN, and LAN; Maintain and ensure availability and consistent service of existing network, systems and applications (core services). Undertake daily monitoring and maintenance of systems and networks (LAN, WAN, VPN, VOIP), carry out analysis performance identify problems of network, systems and recommend solutions to enhance functionality, reliability, and/or usability to ensure uninterrupted service of mission-critical servers and systems. Contribute to the Backup and Disaster Recovery Plans for mission databases and other ICT related services. Manage and monitor completion and accuracy of server’s backup sets and other procedures to ensure that ICT BCP and Mission Disaster recovery plans are documented, tested and ready for implemented. Less

Support product manager in setting up a product plan, roadmap and strategy in cooperation with leadership. Communicate with business, management, and all other stakeholders to define product outcomes and roadmap. Produce insights to solve problems, increase acquisition, increase product growth, and create new features or even products. Voice of Data: Constantly surfacing and examining the opportunities from mining the wealth of data prioritizing based on strategic ROI and impact. Voice of Customer: Constantly in touch with the customers, actively listening with genuine empathy, in order to articulate and prioritize their pains and gains, and validate designs and experiences before developing them in code. Write product requirements and produce necessary wireframes and documentation. Prioritize the product roadmap, and map it to the development process. Coordinate work with relevant designers, developers and cross-functional teams. Track design and development, and ensure timely delivery of objectives. Flag any problems and areas for improvement to the stakeholders. Collect and report all kinds of relevant metrics. Less

Continuous engagement with CSS (Product support engineering team) to triage high severity cases, provide them directions/solutions to meet first day resolution (FDR) Where a solution is not available encouraging to escalate to Product group and making sure a solution provided for the end customer is as quick as possible Follow up on ageing CRIs to make sure end user CSAT for your respective product is met and is getting higher and higher. Keep track of Time to Resolve, Time to Escalate metrics and improve them month over month Less

Review deliveries, escalations and define/lead action plans to promote improvements Ensure our customers get prompt answers to their service request Review team delivery and metrics and provide efficiencies Fine-tune our services processes Regularly monitoring and analyzing team metrics for areas of improvement and automation Manage continuous documentation of knowledge and training of resources Oversight and involvement in creating playbooks for standardized activities Coach ICs performing below the team metrics. Less