Technical Support En....
Technical Support Engineer
Posted on :
12-10-2021
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 749901
KEY RESPONSIBILITIES FUNCTIONAL RESPONSIBILITIES
- Responsible for the software installation process for clients as per GET standards.
- Conduct training sessions for clients on newly installed hardware products.
- Provide technical client support and issue resolution remotely (via email, phone, and other electronic medium) or onsite.
- Conduct live demos to introduce hardware products to clients.
- Provide guidance to team members on customer problems.
- Solve complex maintenance problems using software diagnostic.
- Generate weekly/ monthly report on client support status.
- Coach & lead Senior Hardware Technicians and Hardware Technicians
- Other duties as assigned by direct supervisor.
Job Requirements
- Bachelor’s degree in Computer / Electronics / Communication Engineering preferred or any other relevant field.
PROFESSIONAL EXPERIENCE
- 2-4 years of relevant experience (preferable in the same industry)
OTHER SKILLS/REQUIREMENTS:
- Good command of written and oral Arabic and English
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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