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System Help Desk
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System Help Desk
TSK Global
drjobs System Help Desk العربية

System Help Desk

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1 Vacancy
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Jobs by Experience

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0-1 years

Job Location

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Cairo - Egypt

Monthly Salary

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Not Disclosed

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Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Req ID : 1161773

This is a remote position.

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on our products
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures


  • Requirements

  • Proven experience as ahelp desk technicianor other customer support role
  • Tech savvy with working knowledge of Zoho & ERPNext OR ERP software
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field


  • Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of Zoho & ERPNext OR ERP software Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English Excellent communication skills Customer-oriented and cool-tempered BSc/BA in IT, Computer Science or relevant field

    Employment Type

    Full Time

    About Company

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