Senior IT Help Desk ....
Senior IT Help Desk Specialist
Posted on :
01-06-2021
Employer Active
2 Vacancies
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Job Description
Req ID : 612830
Job Description
- Responsible for providing Reports on SLA compliance, Service Desk Metrics, and IT assets.
- Responsible for ensuring the smooth day-to-day running of the IT Service Desk.
- Responsible for ensuring IT Service Desk staff coverage, call levels, and SLA compliance.
- Carry out first-line support for all aspects of the Commission’s IT infrastructure on all sites in person, on the phone, and via remote connection.
- Monitor and check backups and backup routines to provide security of the data held.
Ensure systems are kept up to date with patches and antivirus updates. - Handle the mail servers issues.
Job Requirements
- BSc/BA in IT, Computer Science, or relevant field
- Excellent communication skills
- Proven 3-5 years of experience as a help desk or other Technical support role
- Solid background in firewalls (Fortinet, Mikrotik...)
- Solid background in cloud computing.
- Ability to diagnose and resolve basic technical issues
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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