IT Technical Support - Project 3 Months

Job Description

• Installs and maintains software and hardware.
• Provide first level of support.
• Support and troubleshooting all infrastructure issues.
• Support windows and Microsoft Office 365 products (Installation, maintenance, and support).
• Make and follow up the new IT purchase requests.
• Provide help-desk support and resolve problems to the end user’s satisfaction.
• Troubleshoot, diagnose issues, ensure proper installation of cables and resolve technical issues related to hardware, software, networks (LAN/WAN), or any other systems.
• Oversee the performance of computer systems and perform random checks to maintain smooth computer operation.
• Install, test, and configure new workstations & Laptops, peripheral equipment, and software.
• Provide the troubleshooting of any internet issues related to the network (Physical or logical connection) or related to system issues.
• Edit and update the configurations of Firewall (Fortinet) , VOIP(pfSense) and DVR if needed.

Job Requirements

• BSc in Computer Science ,Information system or equivalent.
• Ability to communicate effectively both orally and in writing in English.
• CCNA, MCSA (Must).
• 2+ Years of experience in the same field.
• Hands on experience to help and follow up with some of MS SQL server issues.
• Good Knowledge of 365 Microsoft products.
• Ability to diagnose and resolve technical issues.
• Experience in help-desk troubleshooting.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Good Knowledge of servers (DC - DNS - DHCP - VMWARE - etc..).
• Good Knowledge of configuration network hardware.
• Good Knowledge of networking (OSI - IP Address – etc..).
• Basics Knowledge of network security using (Kaspersky Antivirus, Fortinet and pfSense FWs) is preferred.
• Basic Knowledge of MS SQL server 2017 : 2019 (Preferred).
• Self-motivated and organized.
• Perfect communication skills.
• Prepares and presents technical information reports.