IT Support

About the Job

• Complete detailed reports listing requests for technical assistance steps taken to resolve them, and the specific dates/individuals involved
• Act as the initial point of contact for all software related concerns from clients
• Handling complaints.
• Hold online meetings with the clients to demonstrate/explain the product technicalities or to solve critical problems.
• Receive inbound and outbound calls, chats, or emails from current and potential customers.
• Place outbound follow-up calls after completing each task to assure that the customer is satisfied with the service, or product.

Job Requirements

• A bachelor's degree in computer science or related technical field is preferred
• Industry-specific certification in relevant computer languages or software may be required
• 1-3 years of relevant experience in a customer-focused position involving technical knowledge of a company's products and services
• Accept constructive criticism and customer feedback regarding their experience with software or IT services
• Experience in CRM applications is preferable.
• Very Good Office and windows user.
• Technical experience in the same position is preferred