Customer Support / Technical Support-English Account

About the Job

• Handling and resolving customer complaints regarding product sales to customer service problems.
• Answering phones from customers professionally and responding to customer inquiries and complaints either in Arabic or English.
• Providing customers with the organization’s service and product information.
• Following up complicated customer calls where required.
• Send technical documentation to customers who have lost or misplaced theirs.
• Recording details of comments, inquiries, complaints, and actions taken.
• Testing the system and reporting if there are any bugs.
• Managing administration, communicating and coordinating with internal departments.
• Hold online meetings with the clients to demonstrate/explain the product technicalities or to solve
• Receive inbound and outbound calls, chats, or emails from current and potential customers.
• Place outbound follow-up calls after completing each task to assure that the customer is satisfied with the service, or product.
• Educating clients on how to use purchased software systems and customized system features.

Job Requirements

Job Requirements

• Handles English and Arabic queries
• Ability to multitask and meet tight deadlines.
• Excellent communication and presentation skills
• Strong computer navigation skills and PC Knowledge
• Experience in CRM applications is preferable.
• Very Good Office and windows user.
• Technical background is preferred