Contact Center Smart Solutions

Ability to approach new prospect either by sending letters or arranging meeting with them. Ability to understand the customer needs and build business case for it. The ability to know the key people in the account and the decision making process. Managing the proposal with the te More...

Proven experience in a Linux Servers / network administrator role Hands on experience in networking, routing and switching Excellent knowledge of best practices around management, control, and monitoring of server infrastructure Experience with firewalls, Internet VPN’s rem More...

Maintains database by entering new and updated customer and account information. Prepares source data for computer entry by compiling and sorting information. Establishes entry priorities. Processes customer and account source documents by reviewing data for deficiencies. Resolv More...

Demonstrate a leadership quality in managing call center agents. Problem solving and analysis daily agents' deliverables/performance. Studying, understanding and utilizing the available tools (SW/HW) for delivering the best service to the customer. Monitoring live the daily p More...