Talent Management Capabilities SME

The Talent Management Capabilities SME is responsible for supporting and optimizing global Talent processes and solutionsincluding recruiting performance management onboarding talent reviews succession planning and learningby leveraging innovative technology analytics and efficient business services. This role partners closely with Accenture and GBS in a Two in a Box model to ensure seamless annual cycle management high-quality service delivery and continuous process improvement. The position oversees help desk operations manages escalations maintains governance controls and drives automation all while embodying O-Is Blueprint Behaviors and reporting to the Global HR Process Owner. Technology product ownership will include SmartRecruiters SuccessFactors: Performance & Goals Learning Career and Talent Development modules and Enboarder.

PRINCIPAL ACCOUNTABILITIES

• Partner with the respective HR Alignment Network Leader(s) to manage the deployment optimization and continuous improvement of global Talent processes (recruiting onboarding performance management talent reviews succession planning learning).
• Serve as product owner for key HR technology platforms (SmartRecruiters SuccessFactors modules Enboarder) ensuring system configuration upgrades and user adoption.
• Oversee help desk operations for Talent-related queries ensuring prompt resolution and stakeholder satisfaction. Serve as escalation point for Talent-related issues.
• Collaborate with IT vendors and managed services (Accenture/GBS) to enhance portal functionality and user experience. Implement escalation procedures for high-priority Talent issues ensuring effective and timely resolution.
• Approve and update desktop procedures (DTPs) for Talent processes ensuring consistency and accuracy in operations.
• Maintain governance controls including RACI matrices SOPs and audit readiness.
• Drive automation and analytics initiatives to improve Talent process efficiency and data-driven decision-making.
• Partner with HR Alignment Networks HRBPs GBS IT Finance and vendors to ensure alignment and successful execution of Talent strategies.
• Embody and promote O-I Blueprint Behaviors: Speak Up Solve It Kill Waste Back Each Other.

Travel < 10%

Qualifications :

• Bachelors degree in Human Resources Business Administration Finance or related field.
• 5 years of experience in HR operations payroll administration or HR/payroll technology product ownership.
• Proven experience with global HR and payroll systems (SuccessFactors EC Payroll ServiceNow HRSD).
• Strong understanding of shared services vendor management and process improvement methodologies.
• Excellent analytical problem solving communication and interpersonal skills.
• Ability to manage and prioritize multiple tasks in a fast-paced global environment.

Additional Information :

We are an equal opportunity employer and welcome applications from all qualified candidates including people with disabilities.

Reports to: Global HR Process Delivery Lead

Hybrid Work Model: We provide a flexible work arrangement requiring employees to be on-site at our office in Centro Comercial Viva Envigado for 2 days per week with the remaining 3 days working from home.

All your information will be kept confidential according to EEO guidelines.

O-I is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please contact O-I at  and let us know the nature of your request and your contact information.

Remote Work :

No

Employment Type :

Full-time