Barranquilla Bilingual Customer Service Representative
Job Location:
Barranquilla - Colombia
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
We are looking for a Customer Service Representative with strong English skills to deliver a positive and efficient customer this role you will handle customer interactions resolve inquiries and provide timely support while maintaining professionalism and accuracy.
Main Responsibilities
- Provide friendly and efficient customer support via phone chat or email
- Handle inbound and outbound communications while meeting performance goals
- Take ownership of customer issues until resolution or escalation
- Document interactions accurately and update customer information
- Identify and escalate complex or sensitive cases when needed
- Maintain confidentiality and handle sensitive information responsibly
Qualifications :
Required:
B2 English communication skills (minimum)
High school diploma or equivalent
Ability to multitask and navigate multiple systems efficiently
Customer-focused mindset with strong problem-solving abilities
Attention to detail and accuracy in data handling
Basic computer skills (CRM tools email spreadsheets)
Core Competencies:
Communication: Clear professional and empathetic interaction
Empathy: Ability to understand and respond to customer needs
Ownership: Taking responsibility for issues until resolution
Time Management: Prioritizing tasks and meeting deadlines
Problem Solving: Identifying solutions in a timely and effective manner
Adaptability: Thriving in a fast-paced and changing environment
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
