Accounts Payable Senior Analyst

Position Description:

Act as aSubject Matter Expert (SME)forAccounts Payable (AP)within aGBS model overseeing and supporting operations executed by aBPO provider. Responsible for ensuring service quality compliance issue resolution and continuous improvement while acting as a bridge between stakeholders and the outsourced team.

Key Responsibilities

BPO Oversight & Operational Control

• Monitor daily AP operations performed by theBPO provider

• Validate service delivery againstSLAs KPIs and quality standards

• Review outputs such as invoice postings payment proposals and reconciliations

• Identify and escalate performance gaps or risks

Issue Resolution & Escalations

• Act asfirst point of escalationfor complex AP issues:

  • Blocked invoices

  • Pricing/PO discrepancies

  • Payment failures

• Coordinate resolution between BPO Procurement and internal stakeholders

• Ensure timely closure of tickets and escalations

Quality & Compliance

• Perform quality reviews and audits on BPO-processed transactions

• Ensure adherence to internal controls and policies (SOX if applicable)

• Detect and prevent duplicate or incorrect payments

• Maintain proper audit trail and documentation standards

Process Governance & SME Role

• Ensure compliance withGBS standard operating procedures (SOPs)

• Act as process expert for AP providing guidance to BPO and internal teams

• Support training and knowledge transfer to the BPO provider

• Maintain and update process documentation

Continuous Improvement

• Identify process inefficiencies and improvement opportunities

• Support automation initiatives (OCR RPA workflow tools)

• Drive standardization and simplification across countries

Stakeholder Management

• Act as key contact for internal stakeholders (Finance Procurement local teams)

• Support vendor issue resolution when escalated

• Provide clear communication on status risks and resolutions

Reporting & Analytics

• Track and analyze key operational metrics:

  • SLA compliance

  • Invoice accuracy

  • Backlog and aging

• Provide insights and recommendations to improve BPO performance

• Support reporting to AP Lead / Manager

Qualifications

Education

• Bachelors degree in Accounting Finance Business Administration or related field

Experience

• 4 - 6 years of experience inAccounts Payable

• Experience inGBS / Shared Services environments

• Experience working with or supportingBPO providers (strongly preferred)

• Experience handling complex AP cases and escalations

Technical Skills

• ERP systems (SAP Oracle or similar)

• Intermediate/Advanced Excel

• Strong understanding of AP processes controls and compliance

• Experience with reporting and data analysis

Languages & Systems

• Intermediate to advanced English

• Experience with SAP

• Advanced Excel and reporting/dashboarding tools.

Soft Skills

• Orientation and push for results.

• Customer focus

• Frustration resistance.

• Analytic capacity.

• High communication capacity.

• Teamwork.

• Creative problem resolution.

• Managing skills

• Follow up.

• Leadership and responsibility.

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