Infrastructure Partner Manager, Infrastructure Partner Management

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The AWS Infrastructure Partner Management (IPM) team performs a business control and vendor management function for colocation (colo) data center vendors where AWS has infrastructure deployments. The team manages AWSs colo vendor business review program - to drive improvements to vendors service performance and is one of AWSs System and Organizational Controls (SOC) compliance addition IPMs facilitate and drive issue resolution between AWS internal customers and our colo vendors focused mainly on vendor performance contractual service level violations and infrastructure risk reduction. Through these activities the function supports and empowers Operations Safety Security and other key stakeholders to share expectations and work in close partnership to drive service improvement and resolve both contractual and relationship issues.

As a Vendor Partner Manager you will work with teams across AWS to manage relationships with AWSs colocation providers and drive service improvements across a global portfolio of infrastructure deployments. You will lead cross-organizational business reviews with our vendor partners lead the development and implementation of infrastructure risk reduction and mitigation projects. You will drive projects and initiatives that deliver better experiences for internal customers and our vendor partners and scale how the team manages its this role you will also act as a subject matter expert on AWSs service relationships with these vendors and on their overall service performance.

Key job responsibilities
Lead cross-organizational business reviews with key infrastructure providers
Lead development and implementation of infrastructure risk reduction and mitigation solutions
Identify and drive targeted improvement initiatives to raise service performance with specific vendors.
Manage the commercial and operational relationships with key infrastructure vendors
Empower internal customer teams like Operations and Security by facilitating issue resolution and ongoing performance improvement efforts with key infrastructure vendors
Lead design and implementation of projects initiatives and process improvements that deliver better experiences for internal customers and our vendor partners and scale how the team manages its responsibilities
Act as a subject matter expert on AWSs commercial relationship with infrastructure vendors and on these vendors overall service performance.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 3 years of business development partnership management or sourcing new business experience
- 3 years of developing negotiating and executing business agreements experience
- Bachelors degree
- Experience with analytical tools and ability to dive deep into metrics and reporting

- Experience interpreting data and making business recommendations
- Experience with sales CRM tools such as Salesforce or similar software

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.